Jery Ramirez
Summary
Accomplished Bilingual Technical Support Representative with a proven track record at Samsung SEBC - Alorica, enhancing customer loyalty through exceptional service and problem-solving skills. Fluent in bilingual communication and adept in remote support. Intermediate skills in Microsoft Windows and Office complements my customer service capabilities. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions supported products.
Overview
5
5
years of professional experience
Work History
Bilingual Technical Support Representative
Samsung SEBC - Alorica
11.2022 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Maintained detailed records of customer interactions, allowing for efficient follow-up communication when needed.
- Developed strong relationships with customers through regular communication channels such as phone calls, emails, and chat support systems.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
Customer Service Representative
Samsung SECA - Alorica
06.2019 - 01.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales Assistant
Foot Locker - Teleperformance
01.2019 - 05.2019
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Intensive English Course Diploma -
CENTU
Santo Domingo11.2018
English Immersion Program Diploma - Modern Languages
APEC
Santo Domingo11.2017
High School Diploma -
Instututo Politecnico Cambita
Cambita Garabitos; San Cristobal12.2015
Skills
- Clear Communication
- Fluent Bilingualism
- Ticketing System
- Remote Support
- Product Troubleshooting
- Issue Troubleshooting
- Call Center Operations
- Problem-Solving
- Microsoft Windows and Office (Intermediate)
- Customer service expert
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Bilingual Technical Support Representative
Samsung SEBC - Alorica
11.2022 - Current
Customer Service Representative
Samsung SECA - Alorica
06.2019 - 01.2020
Sales Assistant
Foot Locker - Teleperformance
01.2019 - 05.2019
Intensive English Course Diploma -
CENTU
English Immersion Program Diploma - Modern Languages
APEC
High School Diploma -
Instututo Politecnico Cambita
Similar Profiles
Maria Elena Maria De La RosaMaria Elena Maria De La Rosa
Technical Support Representative at ALORICA Samsung LandryTechnical Support Representative at ALORICA Samsung Landry
Lance WinterLance Winter
Travelling SEA at -Travelling SEA at -
Paula Andra MateiPaula Andra Matei
Maternity leave at -Maternity leave at -