Summary
Overview
Work History
Education
Skills
Music
Timeline
Generic

Jeremias Silverio

Operator / Costumer Service
Santo Domingo

Summary

Results-driven professional well-versed in customer retention strategies and client relationship management. Known for delivering impactful solutions that enhance customer loyalty and satisfaction. Consistently collaborates with cross-functional teams to achieve organizational goals and adapt to evolving business needs with strong focus on conflict resolution and communication skills.


Experienced with customer retention strategies in sales, ensuring high levels of client satisfaction and loyalty. Utilizes problem-solving and negotiation skills to address client concerns and enhance retention rates. Track record of effective communication and teamwork, driving positive outcomes in dynamic sales environments.


Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

4
4
years of professional experience
2
2
Languages

Work History

Operator Specialist

Advensus
09.2024 - 05.2025
  • Reduced machine downtime by conducting regular maintenance checks and addressing issues promptly.
  • Participated in continuous improvement initiatives, suggesting modifications that resulted in enhanced operational efficiency.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Analyzed customer behavior and data to identify trends and develop customer retention strategies.
  • Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Operations Specialist

Teleperformance
07.2021 - 07.2022
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
  • Assisted call-in customers with questions and orders.
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Enhanced product knowledge through continuous training and professional development opportunities.
  • Negotiated contracts with prospective clients, helping to secure long-term business partnerships.

Education

High School Diploma -

Instituto Tecnológico San Valero
Santo Domingo, Dominican Republic
05.2001 -

Skills

Customer retention strategies

Upselling and cross selling

Paperwork processing

Customer assistance

Problem-solving

Active listening

Music

  • Church Musician & Vocalist: Skilled in piano, guitar, and bass for worship services.
  • Music Composition: Passionate about creating and arranging melodies.

Timeline

Operator Specialist

Advensus
09.2024 - 05.2025

Operations Specialist

Teleperformance
07.2021 - 07.2022

High School Diploma -

Instituto Tecnológico San Valero
05.2001 -
Jeremias SilverioOperator / Costumer Service