Jennifer Paz
El Paso
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Dedicated 911 Dispatcher offering 25 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in police, fire and medical protocols.
Overview
27
27
years of professional experience
Work History
Certified 911 Public Safety Telecommunicator
City Of El Paso Police Department
11.2000 - 06.2023
- Answer Emergency 911 and non emergency calls for the city of El Paso.
- Created calls for police, fire, and ambulance services to meet individual call needs
- Demonstrated empathy and professionalism while handling emotionally-charged calls from distressed individuals.
- Ensured seamless shift transitions, maintaining uninterrupted service for callers.
- Enhanced communication between first responders by relaying critical information and updates.
- Elevated the quality of 911 services by participating in routine audits, assessments, and certification processes.
- Provided essential support during natural disasters or major incidents, prioritizing resource allocation based on urgent needs.
- Followed established protocols for professional handling of emergency situations.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Provided on-the-job training and coaching to develop new dispatchers.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Assisted callers in emergency situations with appropriate information and support.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Maintained accurate records of all 911 calls, ensuring thorough documentation for future reference and analysis.
- Continuously expanded knowledge base by attending relevant workshops, conferences, and seminars within the public safety telecommunications field.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Assisted in updating department policies and procedures, promoting compliance with industry standards and best practices.
- Promoted a positive work environment through active participation in team meetings, trainings, and professional development courses.
- Supported ongoing training initiatives by participating in scenario-based exercises and providing constructive feedback to peers.
- Answered calls from automatic routing system and took basic information from callers.
- Increased situational awareness for responding units through timely notifications of potential hazards or threats.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Read system maps and caller information, and documented details in system.
- Reinforced interdepartmental collaboration by working closely with law enforcement officers, firefighters, paramedics, and other public safety personnel.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Skilled at working independently and collaboratively in a team environment.
- Provided professional services and support in a dynamic work environment.
- Ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
Tow Truck Dispatcher
El Paso Towing
01.2000 - 08.2000
- Facilitated swift resolutions to customer disputes, liaising between drivers and clients when necessary.
- Monitored vehicle and tow truck locations to coordinate timely arrivals.
- Coordinated with drivers to facilitate efficient delivery routes and timely arrivals.
- maintaining clear and accurate communication with drivers and clients.
Police Dispatcher
Socorro Police Department
04.1998 - 01.2000
- Assisted in the development of department protocols for dispatchers, resulting in improved efficiency and consistency within the team.
- Supported public safety initiatives by gathering relevant data from callers for accurate dispatching of appropriate resources.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
- Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation and successful outcomes.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Enhanced response times by efficiently prioritizing and dispatching emergency calls.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Used specialized software to track and maintain case incident numbers and logs.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Assisted callers in emergency situations with appropriate information and support.
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Maintained a high level of accuracy in data entry, ensuring all incident reports were complete and uptodate.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Mentored new dispatchers to facilitate their smooth integration into the team, improving overall efficiency of the department.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Provided critical support during natural disasters, coordinating resources and relaying vital information between agencies for efficient response efforts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Contributed to officer safety by diligently monitoring radio traffic and providing timely status checks.
Call Center Representative
West Telemarketing
01.1998 - 04.1998
- Boosted customer service satisfaction ratings through consistent quality control.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Received inbound calls for customers AT&T assisted them with new service or any concerns they had concerning thier account.
- Trained on company operations, policies and services.
Cashier
Taco Bell
06.1997 - 12.1997
- Tagged and stocked merchandise as required.
- Cleaned tables, floors, windows, bathrooms, and kitchen area.
- Spoke with customers, operated cash register, entered orders, accept cash, and credit card transactions.
Cashier
Long Johns Silvers
08.1996 - 06.1997
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register accurately and efficiently.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Worked flexible hours, days, nights, weekends, and holiday shifts.
- Excellent communication skills in both english and spanish.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Helped train new employees, and maintained a professional, courteous and effective working relationships.
Work Study Student
El Paso Community College
06.1996 - 07.1996
- Working for the science teacher, maintaining records of all office activities
- Collaborated with the other team members on various tasks, like cleaning the science labs, and providing the tools needed and get the class room ready for the next class.
- Assisted in preparation and administration of exams and tests.
Education
Associate of Applied Science - Criminal Justice
El Paso Community College
El Paso, TX12.2004
High School Diploma -
Riverside High School
El Paso, TX05.1996
Skills
- Emergency Medical Dispatch operator
- Call Management
- Basic life support
- Communications Training Officer (CTO)
- Coaching and Mentoring new employees
- Crisis Management
- Public Safety
- Emergency Police, Fire, Medical Dispatcher Certified
- NCIC Database
- CPR certified
- Public Safety Telecommunicator (PST)
- Public Speaking
- Dependable and Responsible
- Telephone Etiquette
Timeline
Certified 911 Public Safety Telecommunicator
City Of El Paso Police Department
11.2000 - 06.2023
Tow Truck Dispatcher
El Paso Towing
01.2000 - 08.2000
Police Dispatcher
Socorro Police Department
04.1998 - 01.2000
Call Center Representative
West Telemarketing
01.1998 - 04.1998
Cashier
Taco Bell
06.1997 - 12.1997
Cashier
Long Johns Silvers
08.1996 - 06.1997
Work Study Student
El Paso Community College
06.1996 - 07.1996
Associate of Applied Science - Criminal Justice
El Paso Community College
High School Diploma -
Riverside High School
Similar Profiles
Leah SachsLeah Sachs
Police Telecommunicator at El Paso Community CollegePolice Telecommunicator at El Paso Community College
Adrian TorresAdrian Torres
Bike Patrol Officer at El Paso Police DepartmentBike Patrol Officer at El Paso Police Department
Eric RodriguezEric Rodriguez
Gang Suppression Officer at El Paso Police DepartmentGang Suppression Officer at El Paso Police Department