Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jenique Amirian

Gilbert,AZ

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Test 1

Overview

24
24
years of professional experience

Work History

Assistant Manager- Salvage/Grading

Goodwill Of Central And Northern Arizona
Phoenix, AZ
11.2022 - Current
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Delegated work to staff, setting priorities and goals.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Resolved conflicts between team members in an effective manner.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Implemented new procedures or systems to improve efficiency within the organization.
  • Facilitated interdepartmental communication by attending meetings or providing updates.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Served as a liaison between staff members and senior management personnel.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

General Manager

Goodwill Southern California
North Hollywood, CA
09.2017 - 09.2022
  • Performed a variety of management functions including, inventory management, protecting of the company’s assets, merchandising integrity, overall facility cleanliness and maintenance and completing HR
  • Maintained visually appealing and effective displays for the entire store.
  • Recruited, hired, developed and retained retail talent for the company.
  • Held each team member accountable for achieving brand and performance goals.
  • Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Led employee evaluations with constructive feedback to boost performance.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Created schedules and monitored payroll to remain within budget.
  • Trained employees on company procedures and worksite safety.
  • Tracked monthly sales to generate reports for business development planning.

Store Manager

Morphe Brushes
Burbank, CA
06.2015 - 08.2016
  • Addressed customer inquiries and resolved complaints.
  • Design and implemented customer satisfaction metrics.
  • Implented loss prevention technics.
  • Set in place proper daily operations guidelines.
  • Merchandised store daily.
  • Monitored stock levels daily to ensure product availability to customers.
  • Trained staff on selling technics.

Store Manager

Torrid
Glendale, Ca
08.2004 - 06.2015
  • Addressed customer inquiries and resolved complaints.
  • Design and implemented customer satisfaction metrics.
  • Opened a new store location and assisted in recruiting and training new staff.
  • Traveled to other store locations to help train team on visuals, selling, and operations.
  • Worked closely with the District Manager to improve store operations of my store as well as other locations in the area.
  • Maintained a visually sound store while rotating stock as needed.

Assistant Manager

Lane Bryant
Burbank, Ca
08.2001 - 09.2004
  • Delivered excellent customer service by greeting and assisting each customer.
  • Addressed customer inquiries and resolved complaints.
  • Assisted with all visual and merchandise changes.
  • Open and closed the store.
  • In charge of training new sales associates.
  • Help to maintain proper stock levels.

Education

Bachelor of Science - Health and Human Services

University of Phoenix
2009

Skills

  • Employee development
  • Outstanding communication skills
  • Exceptional leader
  • Team-oriented
  • Strategic Planning
  • Staff Development
  • Reliable
  • Flexible schedule
  • Conflict resolution skills
  • Employee training and hiring
  • Total Quality Management
  • Safety protocol
  • Sound Judgment
  • Staff Management

Accomplishments

  • Awarded “Top Sales Manager of the Year” in 2015.
  • Implemented loss prevention guidelines to reduce internal shrink.
  • Increased sales by setting proper selling technics.
  • Trained team on conflict resolution with customer complaints.
  • Leadership - Served as key contributing member to Leadership team.

Timeline

Assistant Manager- Salvage/Grading

Goodwill Of Central And Northern Arizona
11.2022 - Current

General Manager

Goodwill Southern California
09.2017 - 09.2022

Store Manager

Morphe Brushes
06.2015 - 08.2016

Store Manager

Torrid
08.2004 - 06.2015

Assistant Manager

Lane Bryant
08.2001 - 09.2004

Bachelor of Science - Health and Human Services

University of Phoenix
Jenique Amirian