Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Test 1
Overview
24
24
years of professional experience
Work History
Assistant Manager- Salvage/Grading
Goodwill Of Central And Northern Arizona
Phoenix, AZ
11.2022 - Current
Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Directed and led employees, supervising activities to drive productivity and efficiency.
Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Led employee performance evaluations and rewarded top performers to retain quality personnel.
Delegated work to staff, setting priorities and goals.
Interviewed prospective employees and provided input to HR on hiring decisions.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Conducted regular performance reviews for employees to identify areas of improvement.
Coordinated with other departments to ensure smooth flow of operations.
Ensured compliance with safety regulations and company policies.
Monitored employee attendance records, timekeeping, and payroll information.
Resolved conflicts between team members in an effective manner.
Organized training sessions for new hires to familiarize them with the workplace environment.
Collaborated with management on developing strategic plans for achieving business goals.
Implemented new procedures or systems to improve efficiency within the organization.
Facilitated interdepartmental communication by attending meetings or providing updates.
Supervised daily operations including scheduling shifts, assigning duties.
Served as a liaison between staff members and senior management personnel.
Delegated daily tasks to team members to optimize group productivity.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
General Manager
Goodwill Southern California
North Hollywood, CA
09.2017 - 09.2022
Performed a variety of management functions including, inventory management, protecting of the company’s assets, merchandising integrity, overall facility cleanliness and maintenance and completing HR
Maintained visually appealing and effective displays for the entire store.
Recruited, hired, developed and retained retail talent for the company.
Held each team member accountable for achieving brand and performance goals.
Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Led employee evaluations with constructive feedback to boost performance.
Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Created schedules and monitored payroll to remain within budget.
Trained employees on company procedures and worksite safety.
Tracked monthly sales to generate reports for business development planning.
Store Manager
Morphe Brushes
Burbank, CA
06.2015 - 08.2016
Addressed customer inquiries and resolved complaints.
Design and implemented customer satisfaction metrics.
Implented loss prevention technics.
Set in place proper daily operations guidelines.
Merchandised store daily.
Monitored stock levels daily to ensure product availability to customers.
Trained staff on selling technics.
Store Manager
Torrid
Glendale, Ca
08.2004 - 06.2015
Addressed customer inquiries and resolved complaints.
Design and implemented customer satisfaction metrics.
Opened a new store location and assisted in recruiting and training new staff.
Traveled to other store locations to help train team on visuals, selling, and operations.
Worked closely with the District Manager to improve store operations of my store as well as other locations in the area.
Maintained a visually sound store while rotating stock as needed.
Assistant Manager
Lane Bryant
Burbank, Ca
08.2001 - 09.2004
Delivered excellent customer service by greeting and assisting each customer.
Addressed customer inquiries and resolved complaints.
Assisted with all visual and merchandise changes.
Open and closed the store.
In charge of training new sales associates.
Help to maintain proper stock levels.
Education
Bachelor of Science - Health and Human Services
University of Phoenix
2009
Skills
Employee development
Outstanding communication skills
Exceptional leader
Team-oriented
Strategic Planning
Staff Development
Reliable
Flexible schedule
Conflict resolution skills
Employee training and hiring
Total Quality Management
Safety protocol
Sound Judgment
Staff Management
Accomplishments
Awarded “Top Sales Manager of the Year” in 2015.
Implemented loss prevention guidelines to reduce internal shrink.
Increased sales by setting proper selling technics.
Trained team on conflict resolution with customer complaints.
Leadership - Served as key contributing member to Leadership team.
Retail Merchandise Processor & Retail Cashier at Goodwill Of Central And Northern ArizonaRetail Merchandise Processor & Retail Cashier at Goodwill Of Central And Northern Arizona