Jenique Amirian
Gilbert,AZ
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Test 1
Overview
24
24
years of professional experience
Work History
Assistant Manager- Salvage/Grading
Goodwill Of Central And Northern Arizona
Phoenix, AZ
11.2022 - Current
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Delegated work to staff, setting priorities and goals.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Implemented new procedures or systems to improve efficiency within the organization.
- Facilitated interdepartmental communication by attending meetings or providing updates.
- Supervised daily operations including scheduling shifts, assigning duties.
- Served as a liaison between staff members and senior management personnel.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
General Manager
Goodwill Southern California
North Hollywood, CA
09.2017 - 09.2022
- Performed a variety of management functions including, inventory management, protecting of the company’s assets, merchandising integrity, overall facility cleanliness and maintenance and completing HR
- Maintained visually appealing and effective displays for the entire store.
- Recruited, hired, developed and retained retail talent for the company.
- Held each team member accountable for achieving brand and performance goals.
- Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Led employee evaluations with constructive feedback to boost performance.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Created schedules and monitored payroll to remain within budget.
- Trained employees on company procedures and worksite safety.
- Tracked monthly sales to generate reports for business development planning.
Store Manager
Morphe Brushes
Burbank, CA
06.2015 - 08.2016
- Addressed customer inquiries and resolved complaints.
- Design and implemented customer satisfaction metrics.
- Implented loss prevention technics.
- Set in place proper daily operations guidelines.
- Merchandised store daily.
- Monitored stock levels daily to ensure product availability to customers.
- Trained staff on selling technics.
Store Manager
Torrid
Glendale, Ca
08.2004 - 06.2015
- Addressed customer inquiries and resolved complaints.
- Design and implemented customer satisfaction metrics.
- Opened a new store location and assisted in recruiting and training new staff.
- Traveled to other store locations to help train team on visuals, selling, and operations.
- Worked closely with the District Manager to improve store operations of my store as well as other locations in the area.
- Maintained a visually sound store while rotating stock as needed.
Assistant Manager
Lane Bryant
Burbank, Ca
08.2001 - 09.2004
- Delivered excellent customer service by greeting and assisting each customer.
- Addressed customer inquiries and resolved complaints.
- Assisted with all visual and merchandise changes.
- Open and closed the store.
- In charge of training new sales associates.
- Help to maintain proper stock levels.
Education
Bachelor of Science - Health and Human Services
University of Phoenix
2009
Skills
- Employee development
- Outstanding communication skills
- Exceptional leader
- Team-oriented
- Strategic Planning
- Staff Development
- Reliable
- Flexible schedule
- Conflict resolution skills
- Employee training and hiring
- Total Quality Management
- Safety protocol
- Sound Judgment
- Staff Management
Accomplishments
- Awarded “Top Sales Manager of the Year” in 2015.
- Implemented loss prevention guidelines to reduce internal shrink.
- Increased sales by setting proper selling technics.
- Trained team on conflict resolution with customer complaints.
- Leadership - Served as key contributing member to Leadership team.
Timeline
Assistant Manager- Salvage/Grading
Goodwill Of Central And Northern Arizona
11.2022 - Current
General Manager
Goodwill Southern California
09.2017 - 09.2022
Store Manager
Morphe Brushes
06.2015 - 08.2016
Store Manager
Torrid
08.2004 - 06.2015
Assistant Manager
Lane Bryant
08.2001 - 09.2004
Bachelor of Science - Health and Human Services
University of Phoenix
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