Jeniffer C. Almonte Rodriguez
Puerto Plata
Summary
Accomplished in working with different types of individuals to provide translation support for law enforcement interviews, healthcare assistance, student education an so on. Transition easily between languages without losing focus. Always pursuing additional linguistic and cultural learning opportunities.
My expertise in translation services and interpersonal communication significantly improved patient-provider interactions, achieving increased client satisfaction and confidentiality compliance. Organized and dependable, successful at managing multiple priorities with a positive attitude.
Overview
2
2
years of professional experience
Work History
Spanish Interpreter
Language Line Solutions
10.2022 - Current
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful verbal communication ability.
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
- Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
Medical Spanish Interpreter
Lionbridge
05.2023 - 11.2023
- Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
Customer Service Representative
VoiceTeam
02.2022 - 05.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
UTESA
Puerto Plata, Dominican Republic09.2008
Skills
- English Fluency
- Translation Services
- Interpersonal Communication
- Telephone interpreting
- Verbal Communication
- Memory retention
- Problem-solving abilities
- Critical Thinking
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Medical Spanish Interpreter
Lionbridge
05.2023 - 11.2023
Spanish Interpreter
Language Line Solutions
10.2022 - Current
Customer Service Representative
VoiceTeam
02.2022 - 05.2022
High School Diploma -
UTESA
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