Jency Sánchez
Resumen profesional
Customer service with 6+ years of experience flawless preparation of customer care, sales and maintaining the utmost confidentiality. . Detail-oriented, efficient and organized, with extensive experience in accounting systems. Possesses strong analytical and problem solving skills as well as written and verbal communication skills. Looking to leverage my knowledge and experience.
Datos destacados
7
7
years of professional experience
Experiencia
librarian
Abraham Lincoln School / Central Romana
La Romana
10.2023 - Actual
- Development and implementation of reading promotion programs.
- Complete cataloging of special materials, unpublished texts, audiovisual resources, and more.
- Identification of damaged materials and their separation for restoration or potential replacement.
- Management of digital content in the physical library and administration of virtual libraries.
- Expansion of the catalog by acquiring new materials in accordance with the available budget.
- Preparation of procedures for the quality management system.
- Application of techniques for the storage and preservation of archives
Customer Service Executive-Sales Agent
Costa Sur Dominicana
La Romana
04.2021 - 09.2022
- Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally.
- Answer any questions the customer may have about available products and services.
- Establish new customer accounts, recording account information on written forms or digitally.
- Listen to customer concerns and complaints with the goal of identifying the causes of the problem.
- Refer advanced cases to management for resolution, providing background information as necessary.
- Maintain and regularly update financial account information using computer software programs.
- Anticipate customer needs, following up with previous customers to offer reorders or additional services.
- Perform informal and formal needs assessments for each customer to recommend appropriate goods and services.
- Delivering information about a company’s offerings.
- Processing orders and transactions.
- Schedule and coordinate meetings, appointments, services in the resort and travel arrangements for members and guests.
- Trained 2 - 4 sales agents during a period of company expansion to ensure attention to detail and adherence to company policy.
- Responsible for the day-to-day performance of a small group. (5-8 people).
- Responsible for selling vacations packages, demonstrate products and show consumers how to maximize their features.
- Explain different customizable features during the presentation.
- Prepare presentations, proposals and sales contracts.
- Maintain utmost discretion when dealing with sensitive topics.
- Manage travel and expense reports for members.
- Other duties as assigned.
Member Service Supervisor
Unlimited Vacation Club
Punta Cana
10.2015 - 08.2020
- Customer sales by offering high-quality service.
- Efficient management of the professional team under supervision.
- Development of projects and programs.
- Coordination and planning of meetings.
- Budget and expense control and monitoring.
- Preparation and sending of correspondence and emails.
- Execution of administrative tasks.
- Problem-solving and handling of incidents.
- Preparation of reports and documentation
Formación
Accountant - accounting
Universidad del Caribe
01.2012 - actualidad
Enfatiza tus habilidades clave
- Customer assistance
- Organizational skills
- Time management
- Adaptability
- Microsoft Excel
- Leadership
- Attention to detail
Idiomas
English
Personalizado
- The 7 Habits of Highly Effective People
- Effective time management
- Emotional intelligence
- Sensitization campaign towards change/changings
- Teamwork
- Claims and complaints management
Cronología
librarian
Abraham Lincoln School / Central Romana
10.2023 - Actual
Customer Service Executive-Sales Agent
Costa Sur Dominicana
04.2021 - 09.2022
Member Service Supervisor
Unlimited Vacation Club
10.2015 - 08.2020
Accountant - accounting
Universidad del Caribe
01.2012 - actualidad
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