Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jeila García Sánchez

Santo Domingo

Summary

Proven Customer Service Representative at Ingenieros + Arquitectos, adept in Microsoft Excel and excelling in complaint resolution. Demonstrated ability to increase customer loyalty through empathetic engagement and effective problem-solving. Skilled in teamwork and maintaining professionalism in high-stress situations, significantly enhancing customer satisfaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Ingenieros + Arquitectos
09.2021 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Social Communication Mention Journalism -

Autonomy University of Santo Domingo

Tourism Services -

Technic School Maria De La Altagracia Villa Duarte
06.2021

Skills

  • Microsoft Excel
  • Complaint resolution
  • Customer satisfaction measurement
  • Microsoft PowerPoint
  • Call center experience
  • Teamwork skills
  • Documentation

Certification

Professional Locutor - National Commission for Public Entertainment and Radio

Languages

Spanish
English

Timeline

Customer Service Representative

Ingenieros + Arquitectos
09.2021 - Current

Social Communication Mention Journalism -

Autonomy University of Santo Domingo

Tourism Services -

Technic School Maria De La Altagracia Villa Duarte

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Jeila García Sánchez