Jefferson Chavez
RD
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Broadway
11.2023 - 01.2024
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed timely and effective replacement of damaged or missing products.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Customer Service Representative
Acquire BPO
12.2022 - 10.2023
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
Customer Service Representative
Akorbi
01.2022 - 06.2022
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Cross-trained and provided backup support for organizational leadership.
- Developed and updated databases to handle customer data.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Luis Munoz Marin
Puerto Rico01.1990
Skills
- Team Development
- Computer Proficiency
- De-Escalation Techniques
- Product Recommendations
Languages
Spanish
Native language
English
Upper intermediate (B2)
Timeline
Customer Service Representative
Broadway
11.2023 - 01.2024
Customer Service Representative
Acquire BPO
12.2022 - 10.2023
Customer Service Representative
Akorbi
01.2022 - 06.2022
High School Diploma -
Luis Munoz Marin
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