Jean Joseph Moricette
Republic Dominican
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Concentrix
02.2021 - 02.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Sales
Teleperformance
11.2017 - 12.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Customer Service Representative
Alorica
05.2014 - 07.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Science - Science of Education Mention Modern Language
Universite Polyvalente D'Haiti
Lalue Rue Robin, Port-au-Prince, Haiti04.2019
Skills
- Microsoft Excel
- Credit Card Payment Processing
- Freight Operations
- Business Development Understanding
Timeline
Customer Service Representative
Concentrix
02.2021 - 02.2023
Sales
Teleperformance
11.2017 - 12.2020
Customer Service Representative
Alorica
05.2014 - 07.2017
Bachelor of Science - Science of Education Mention Modern Language
Universite Polyvalente D'Haiti
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