Summary
Overview
Work History
Education
Skills
Certification
Websites
Highlight reading non-fiction books related to history, politics, development, or management. This s
Languages
Timeline
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Jean Joseph Moricette

Jean Joseph Moricette

Master's Student in International Cooperation & Public Management | Certified in Refugee Health, Human Rights, and SDGs | Aspiring Development Consultant & Project Manager
Republic Dominican

Summary

I am passionate about international cooperation, sustainable development, and project management. Currently pursuing a Master’s degree in International Development Cooperation and Project Management, I aim to contribute to NGOs, UN agencies, and international organizations working to create sustainable global impact.

Fluent in Creole, English, French, and Spanish, I bring a strong multicultural perspective and the ability to engage effectively with diverse communities.

With over a decade of professional experience in customer service, I have developed strong skills in communication, problem-solving, and relationship management. This background has strengthened my ability to understand people’s needs, build trust, and consistently deliver results — qualities that I now seek to apply in the field of international development and cooperation.”

Overview

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1

An aspiring development professional dedicated to building a car

Work History

Customer Service Representative

Concentrix
02.2021 - 02.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Sales

Teleperformance
11.2017 - 12.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.

Customer Service Representative

Alorica
05.2014 - 07.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Master of Science - Máster Cooperación Internacional Al Desarrollo: Gestión Y Dirección De Proyectos

UNIR | Universidad Internacional De La Rioja
Av. De La Paz, 137, 26006 Logroño, La Rioja, Spain
08.2025 - Current

Skills

  • Project Management
  • Public Policy Analysis
  • International Cooperation
  • Development Program Management
  • Monitoring & Evaluation (M&E)
  • Consulting & Research
  • Budget Management
  • Professional Report Writing
  • Critical Thinking
  • Problem-Solving
  • Effective Communication
  • Teamwork
  • Leadership
  • Adaptability
  • Time Management
  • Negotiation
  • Human Rights & Public Health
  • Refugee Health
  • Sustainable Development Goals (SDGs)
  • Voluntary National Reviews (VNRs)
  • Agrifood Systems

Languages:

  • Haitian Creole (Native)
  • French (Fluent)
  • English (Advanced)
  • Spanish (Fluent)

Certification

  • NextGenU.orgNextGenU.orgIssued Aug 2025Issued Aug 2025Human Rights and Public HealthHuman Rights and Public Health
  • NextGenU.orgNextGenU.orgIssued Aug 2025Issued Aug 2025Safe AI Practices for Translations and Workplace EfficiencySafe AI Practices for Translations and Workplace Efficiency
  • UniAthenaUniAthenaBasic Training and Leadership Basic Training and Leadership
  • DisasterReadyDisasterReadyBasics of MEALBasics of MEAL
  • Linkedin Learning logoLinkedin LearningLinkedin LearningCreate a sustainable brand in a Global MarketCreate a sustainable brand in a Global Market
  • Linkedin Learning logoLinkedin LearningLinkedin LearningCritical Thinking and Problem SolvingCritical Thinking and Problem Solving
  • DisasterReadyDisasterReadyGestion de ProjetGestion de Projet
  • UniAthenaUniAthenaHuman Resources Management trainingHuman Resources Management training
  • DisasterReadyDisasterReadyLes Fondements de l'action HumanitaireLes Fondements de l'action Humanitaire
  • NextGenU.orgNextGenU.orgRefugee HealthRefugee Health
  • Linkedin Learning logoLinkedin LearningLinkedin LearningStrategic thinkingStrategic thinking
  • FAOVoluntary national reviews and the High-level political forumVoluntary national reviews and the High-level political forum

Highlight reading non-fiction books related to history, politics, development, or management. This s

In addition to my studies, I truly enjoy reading non-fiction books, especially those on public policy and international cooperation. For example, I recently finished a book on the history of international aid programs, which helped me understand the complexities and opportunities involved in designing projects for developing countries. It has really enhanced my ability to think strategically

Languages

English
Advanced (C1)
French
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)

Timeline

Master of Science - Máster Cooperación Internacional Al Desarrollo: Gestión Y Dirección De Proyectos

UNIR | Universidad Internacional De La Rioja
08.2025 - Current

Customer Service Representative

Concentrix
02.2021 - 02.2023

Sales

Teleperformance
11.2017 - 12.2020

Customer Service Representative

Alorica
05.2014 - 07.2017
Jean Joseph MoricetteMaster's Student in International Cooperation & Public Management | Certified in Refugee Health, Human Rights, and SDGs | Aspiring Development Consultant & Project Manager