Summary
Overview
Work History
Education
Skills
Timeline
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Jean Carlos Nuñez Castillo

Santo Domingo

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Technical Support Representative

Alorica
07.2024 - 05.2025
  • Resolved technical issues through remote troubleshooting and guided users in software installation.
  • Collaborated with cross-functional teams to identify recurring issues and develop solutions.
  • Maintained detailed documentation of support requests and resolutions in ticketing system.

Customer Service Representative

Concentrix
09.2021 - 05.2024
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed high-volume calls, ensuring timely response and resolution of issues.
  • Collaborated with team members to streamline processes and enhance service delivery.
  • Documented customer interactions accurately in CRM system for future reference.

Education

High School Diploma -

Liceo Taiwan 2
Sabana Perdida, Dominican Republic
07-2021

High School Diploma -

Emma Balaguer De Vallejo
Sabana Perdida, Dominican Republic
07-2019

Skills

  • Customer service expert
  • Product troubleshooting
  • Technical support
  • Critical thinking
  • Active listening

Timeline

Technical Support Representative

Alorica
07.2024 - 05.2025

Customer Service Representative

Concentrix
09.2021 - 05.2024

High School Diploma -

Liceo Taiwan 2

High School Diploma -

Emma Balaguer De Vallejo

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Jean Carlos Nuñez Castillo