JEAN RICKSON CASTOR
Santiago,Dominican Republic
Summary
I am writing in response to the open position. I believe my experience makes me a good candidate. The key strengths I possess for this position include: - Provide exceptional customer service - Strong communication skills - I am a self-starter - Eager to learn new things You will find me to be well-spoken, energetic, confident, and personable, the type of person your customers can rely on. Please review my resume for additional information on my experience. I would like to thank you for your time and consideration. I look forward to discussing the position with you. I can be reached at 8094307171/marteljakob71@gmail.com
Overview
8
8
years of professional experience
Work History
Client Acquisition
TELECOMNETWORKS
02.2024 - Current
- In a fast paced enviroment my job objective is to make outbounb calls and answer inbound calls
- The main focus of the job is to ascertain if the person on the line is eligible for debt relief or debt consolidation.
Hot Topic
UNO
09.2023 - 02.2024
- Provided customer service for the Hot Topic brand
- Customers would call in to make orders or track an order
- Also they would inquire about refunds as well as returns
- It was my duty to assist these callers in a professional manner.
First Beat Media
TELECOMNETWORKS
11.2019 - 11.2023
- I was an administrator that helped members of dating websites
- Via calls, chat or emails, my responsibilities were to help create or delete accounts, guide them on how to use the site, and cancel or apply refunds.
Customer Service Representative
TaskEasy
05.2018 - 11.2019
- As a Customer Service Agent I basically was the middle person that managed the needs of both the landscaper and the customer for a lawn care company.
Google Representative
CCD
10.2021 - 05.2018
- My job duty was to verify business owner’s information and check to see if they qualify for the Google Partners Program.
Brother Printers
UNO
12.2016 - 10.2017
- Provide customer service and technical support for Brother printers and fax machines.
Education
Associate of Arts -
Lincoln Technical
Somerville MA12.2005
ServSafe Certification -
National Restaurant Association
Billerica MA10.2008
Culinary Arts Training and Certification -
Shawsheen Valley Technical
Billerica MA07.2008
Skills
- Food safety and preparation
- Knowledge of Windows 10/Excel/Powerpoint
- Customer service skills
- Active listening and learning strategies
- Capable of working well individually and a team member as well
- Able to learn quickly and adjust to any situation
Timeline
Client Acquisition
TELECOMNETWORKS
02.2024 - Current
Hot Topic
UNO
09.2023 - 02.2024
Google Representative
CCD
10.2021 - 05.2018
First Beat Media
TELECOMNETWORKS
11.2019 - 11.2023
Customer Service Representative
TaskEasy
05.2018 - 11.2019
Brother Printers
UNO
12.2016 - 10.2017
Associate of Arts -
Lincoln Technical
ServSafe Certification -
National Restaurant Association
Culinary Arts Training and Certification -
Shawsheen Valley Technical
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