Jazmin Rojas Mejía

Hotel Management Expert with extensive experience in important renowned international companies with presence in different destinations. Extensive knowledge in hotel operations, with FOH & BOH experience, with direct background in departments like front desk, Guest services, Preferred Club and back areas such as groups, housekeeper, finance, quality, etc. Management and analysis of financial reports, cost, and expenses control. Analysis and quality audits, both physical plant and of hygiene, quality control and digital services, response and follow-up to pre - post stay clients, management of electronic commercial channels, etc. Check - in, Check - out and customer satisfaction, handling of complaints, conflicts, responses, and problem solving and general monitoring of operations and 360 personnel handling. Analytical, demanding person, with initiative, coherent, great ability to work with established guidelines, with common sense and who likes to work and form a team.

• 2020, Certificación de Prevención del Covid-19, E-Hoteliers, 10 hours
• 2020, Claves de Management y liderazgo de equipos para el cambio, Learnifit, 10 hours
• 2020, Desarrollo del talento de los equipos, Learnifit, 10 hours
• 2019, Lean Proyect Management, Nadiria Training y Consulting, 40 hours
• 2018, Test de perfiles personales DISC, 16 hours
• 2010, Diplomado en habilidades gerenciales, Mega consultores, 16 hours
• 2009, Técnicas de supervisión, Infotep, 4 hours
• 2006, Seminario Taller de Hostelería y Turismo, Perspectiva del turismo de cara al DR-Cafta, 12 hours
• 2006, Curso de primeros auxilios y prevención de accidentes, Infotep y cuerpo de bomberos, 24 hours