Jayson Maas
Wadsworth,OH
Summary
Hardworking and responsible professional with 5 years of diverse experience in customer service and culinary roles. Demonstrates strong skills in customer service, technical support, and teamwork, with a keen interest in transitioning to the engineering field. Committed to gaining hands-on experience and contributing effectively to team success.
Experienced in high-pressure environments, demonstrating strong customer service skills through effective communication and collaboration with team members. Responsibilities included ensuring adherence to safety standards while preparing meals and maintaining kitchen cleanliness, which contributed to efficient operations and enhanced customer satisfaction. Proven ability to manage inventory levels and assist in order fulfillment, showcasing a commitment to operational excellence. Multilingual capabilities further enhance the ability to engage with diverse clientele, ensuring clear communication and issue resolution.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cook
Flynn Group- Applebee's
Wadsworth, USA
07.2023 - Current
- Prepare high-quality meals, ensuring adherence to recipes and safety standards.
- Maintain kitchen cleanliness and organization, contributing to efficient operations.
- Collaborate with team members to fulfill customer orders promptly, enhancing dining experience.
- Monitor inventory levels and report shortages, aiding in stock management.
- Implement food safety protocols, reducing risk of contamination and ensuring compliance.
Cooking Assistant
Raan Thai
Fairview Park, USA
10.2022 - 06.2023
- Assisted head chef with meal preparation, ensuring timely and accurate execution of recipes.
- Maintained cleanliness of kitchen and dishwashing areas, contributing to a safe and efficient workspace.
- Collaborated with kitchen staff to streamline operations, resulting in improved service speed.
- Supported inventory management by monitoring supplies and reporting shortages.
- Enhanced kitchen workflow by effectively managing dishwashing duties during peak hours.
Customer Service Representative
Jasmine Popular Fashion
Wadsworth, USA
03.2021 - 12.2022
- Handled customer orders, ensuring accurate invoicing and billing, resulting in improved customer satisfaction.
- Addressed customer concerns and responded to emails promptly, enhancing communication efficiency.
- Managed packing and delivery operations, contributing to timely and accurate order fulfillment.
- Enhanced customer satisfaction by efficiently managing order processing and issue resolution.
Crew Member
McDonald's
Wadsworth, USA
05.2022 - 10.2022
- Assisted over 200 customers daily, ensuring fast and accurate service.
- Enhanced customer satisfaction.
- Developed strong multitasking skills.
- Resolved customer complaints efficiently.
- Increased positive feedback.
Education
Bachelor's degree - Mechanical Engineering
Stark State College
Akron, OHHigh school diploma -
Wadsworth High School
Wadsworth, OHSkills
- Picking & packing
- Upselling
- AutoCAD
- Communication skills
- Live Chat
- Calipers
- Negotiation
- Customer Service
- Electrical Experience
- Multilingual
- Heavy lifting
- Sales
- Blueprint Reading
- Moving
- Culinary experience
- Desktop Support
- Hand tools
- Oil change
- Marketing
- Technical Support
- Power tools
- Customer service
- Kitchen experience
- Help Desk
- Restaurant experience
- Automotive repair
- Cooking
- Delivery driver experience
- Mechanic experience
- Account Management
- Architecture
- Computer Operation
- Customer order management
- Invoicing accuracy
- Issue resolution
- Client communication
Certification
- Food Handler Certification
- Driver's License, 05/01/24, 05/31/27
Languages
- Thai
- English, Expert
- Thai, Expert
Personal Information
Willing To Relocate: Anywhere
Timeline
Cook
Flynn Group- Applebee's
07.2023 - Current
Cooking Assistant
Raan Thai
10.2022 - 06.2023
Crew Member
McDonald's
05.2022 - 10.2022
Customer Service Representative
Jasmine Popular Fashion
03.2021 - 12.2022
Bachelor's degree - Mechanical Engineering
Stark State College
High school diploma -
Wadsworth High School