Javier Moreno
Costumer Service Agent
Santo Domingo Oeste
Summary
I am a proactive person, an excellent team player, organized, and responsible. I greatly enjoy learning new things, which is why my goal is to find a challenging and dynamic position where I can share my experience and, at the same time, gain new knowledge.
Overview
3
3
years of professional experience
1
1
Language
Work History
Costumer Service
Alorica
07.2024 - 03.2025
- Provided excellent customer service, resolving guest concerns professionally and courteously.
- Enhanced client satisfaction through personalized customer service and attention to detail.
- Received superior customer service satisfaction scores for [Number] consecutive quarters.
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
CUSTOMER SERVICE
Teleperfomance
01.2024 - 06.2024
- Customer service and support
- Management of claims and customer inquiries
- Sales of various products from the campaign to be attended
- Documentation and updating of records in the required systems
- Enhanced customer service skills across organization with targeted training programs.
- Maintained strong customer relations and effective customer service standards.
Calibration Technician
Phoenix Calibration
03.2023 - 11.2023
- Inspection and calibration of measuring equipment (torques, pipettes, volumetric tools, etc.)
- Filling out inspection reports
- Computer operation and use of Height Gage software for the calibration process
- Adjusting equipment if they were out of tolerance
- Reading manuals for evaluation of their use and functionality
Intern
Intelca Proyectos Industriales
06.2022 - 08.2022
- Inventory management
- Labeling and processes for constructing electrical automation panels
Education
High School Diploma -
Instituto Politecnico Loyola
San Cristobal, Dominican Republic 05.2001 -
Certificate of English Studies -
Prestige English School
San Cristobal, Dominican Republic 05.2001 -
Certificate of Excel Specialist -
Instituto Politecnico Loyola
San Cristobal, Dominican Republic 05.2001 -
Skills
Pega customer service
Effective customer service
Inbound customer service
Customer service representation
Customer service and support
Customer service support
Customer service and satisfaction
Call center customer service
Customer service documentation
Timeline
Costumer Service
Alorica
07.2024 - 03.2025
CUSTOMER SERVICE
Teleperfomance
01.2024 - 06.2024
Calibration Technician
Phoenix Calibration
03.2023 - 11.2023
Intern
Intelca Proyectos Industriales
06.2022 - 08.2022
High School Diploma -
Instituto Politecnico Loyola
05.2001 -
Certificate of English Studies -
Prestige English School
05.2001 -
Certificate of Excel Specialist -
Instituto Politecnico Loyola
05.2001 -
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