Javier Echavarría

As a Spanish Bilingual Interpreter, I provided real-time interpretation between English and Spanish speakers across healthcare, legal, insurance, and customer service settings. My role required accuracy, confidentiality, and empathy in every interaction, ensuring both parties understood each other clearly and completely.

During my time at Yahoo as a Retention Specialist, I focused on proactively

engaging with customers to address their concerns and retain their business. I

utilized strong communication and problem-solving skills to provide solutions

and ensure customer satisfaction. Additionally, I managed a wide range of

customer interactions, adapting my approach to meet the needs of each

customer.

As a Collections Agent at ERC, I effectively communicated with customers to

address billing inquiries and resolve any issues they had. I managed a high

volume of customer interactions, utilizing strong negotiation skills to reach

suitable payment arrangements and maintain positive customer relationships.

During my time at Blue Cross and Blue Shield, I focused on delivering quality

care for ultimate customer satisfaction. I established and maintained excellent

communication and relationships with the customers to ensure their needs were

met.