Jasmeet Kour
Brampton,Canada
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement, guest satisfaction, and boost performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager, Operations
Marriott International, Inc.
07.2023 - Current
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility
- Coordinated with General Manager, Assistant General Manager and Department Heads in different operational issues and promotional activities
- Worked with Front Desk Team for 7 months and then transferred to F&B for operations management
- Enhanced banquet operations by streamlining communication between kitchen and service staff
- Increased guest satisfaction by anticipating needs and providing exceptional service during events
- Set up and broke down conference and banquet rooms to meet facility standards and specifications
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively
- Optimized inventory management by closely monitoring stock levels and placing timely orders
- Coordinated with other departments to improve overall company efficiency and effectiveness
- Reduced operational costs by identifying areas of improvement and implementing cost-saving measures
- Managed restaurant operations for breakfast and dinner
- Maintained accurate records of all transactions within the department to facilitate transparent reporting systems
- Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities
Manager on Duty
IHG - InterContinental Hotels Group
11.2021 - 01.2023
- Greeted and assisted guests by gathering information pertaining to reservations or requests
- Trained employees in essential job functions
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients
- Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages
- Managed daily operations, check-in, check-out and future bookings
- Solicited customer feedback to identify and improve on areas of weakness
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction
- Monitored safety procedures to ensure a secure environment for both guests and employees
Kitchen Helper
A&W Restaurants
03.2019 - 09.2022
- Followed supervisor instructions to complete tasks on time
- Cleaned and organized kitchen stations to promote team efficiency
- Enhanced kitchen efficiency by assisting with meal preparation and ensuring timely food delivery to customers
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands
- Operated standard kitchen equipment with focus on safety and sanitation
- Labeled and stored all food items correctly and checked expiration dates routinely
- Monitored food temperature, discarding items not stored correctly
- Trained new staff on food preparation and safety procedures
Technical Support Consultant
Rogers Communications
07.2020 - 03.2021
- Ensured data security by implementing stringent backup protocols, safeguarding vital company information from loss or corruption
- Participated actively in continuous learning opportunities to maintain proficiency in relevant technologies and methodologies
- Collaborated with cross-functional teams to develop innovative solutions for complex technical problems
- Identified opportunities for process improvement by analyzing current workflows and suggesting strategic enhancements
- Implemented proactive monitoring systems that minimized potential technical issues before escalating into critical incidents
- Reduced downtime, optimizing system functionality through regular maintenance and software updates
Education
Master of Management - Organization Management
Crandall University
Moncton, NB12.2019
Bachelor of Engineering - IT
University of Jammu
07.2015
Skills
- FOSSE Proficient
- GXP Proficient
- Micros Trained
- Clover Payment Machines Trained
- ADP Trained
- CI Experienced
- Training and mentoring
- Purchasing and planning
- Scheduling
- Performance Analysis
- Operations Management
- Operational Efficiency
- Business Forecasting
- Inventory Control
- Sales Promotion
- Delegating Work
- Budget Control
- Special Promotions Planning
- P&L Management
- Quality Assurance
Certification
- SmartServe Ontario License
- CPR Certified
Accomplishments
- Led the Bonvoy Enrollment program to achieve monthly goals starting 10/23, and successfully met and exceeded the target of 4% by 0.77% in just 3 months.
- Kept a track of Guest Voice and was in-charge of creating weekly score slides for presentation every week for 6 months.
- Was in-charge of sending out Hotel Forecast Report every week for almost 6 months.
- Currently leading Bonvoy Enrollment competition for meeting and exceeding the quarterly goal Q4, 2024.
Languages
English
Hindi
Punjabi
Timeline
Assistant Manager, Operations
Marriott International, Inc.
07.2023 - Current
Manager on Duty
IHG - InterContinental Hotels Group
11.2021 - 01.2023
Technical Support Consultant
Rogers Communications
07.2020 - 03.2021
Kitchen Helper
A&W Restaurants
03.2019 - 09.2022
Bachelor of Engineering - IT
University of Jammu
Master of Management - Organization Management
Crandall University
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