Jarlyn Vasquez
Chicago,Ilinois
Summary
Skilled professional in route management with a strong focus on delivering exceptional customer service. Demonstrated ability to exceed sales and support targets while maintaining organization and efficiency. Proficient in handling administrative tasks, payment collection, and issue resolution.
Overview
12
12
years of professional experience
Work History
Customer Service/ Sales Representative
AT&T
Chicago, Ilinois
10.2024 - Current
- Managed inbound sales calls while achieving performance metrics.
- Addressed inquiries regarding installation, operation, and device configuration.
- Identified and documented unique customer issues for future reference.
- Processed receipts, refunds, and credits efficiently for customer satisfaction.
- Developed strategies to enhance the overall customer experience.
- Maintained an understanding of competitive landscape in order to effectively respond to changing market dynamics.
- Recommended additional products or services tailored to customer needs.
- Maintained detailed records of customer interactions and transactions.
Sales Assistant
COAST TO COAST
Chica, Ilinois
06.2023 - 01.2025
- Tracked shipments and ensured accurate entry of load numbers using TAI.
- Created new load numbers and quoted carrier rates for customers.
- Communicated shipment statuses to team members, customers, and carriers via email.
- Calculated profit margins to assess financial performance of logistics operations.
- Utilized point-of-sale systems to monitor inventory levels and facilitate restocking.
- Maintained current knowledge of laws and best practices in logistics operations.
- Responded promptly to customer inquiries regarding order status and schedule changes.
- Resolved discrepancies related to product delivery and receipt efficiently.
- Implemented new technologies such as GPS tracking software for increased efficiency in logistics operations.
Sales Representative Outbound and Inbound
DentalPlans.com
05.2021 - 01.2023
- Place calls to members on renewals of their dental plans using auto dialer.
- Renewed Members into extending their dental plans as well as selling plans to new members.
- Maintained top performance for the time period the position has been held, employee of the month for multiple months.
- Guided in any questions or concerns relating to their Dental Plan
- Handled inbound sales calls while maintaining metrics.
- Generated reports detailing sales activities, client interactions, and progress towards goals.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
Customer Service Representative
Clover
06.2019 - 05.2021
- Answer questions about installation, operation, configuration, customization, performance, and usage of devices.
- Diagnosis & troubleshooting via telephone for devices within standard time frames.
- Maintained accurate call logging and tracking into Service 360/ Salesforce.
- Provide input, recreate, and identify unique or reoccurring customer issues.
Analyst/Escrow Assistant in training
First American Title
01.2018 - 06.2019
- Prior to closings, placed phone calls to Escrow Officer clients in order to verify Wiring Instructions on invoices
- Prepared Escrow Timelines in Microsoft Excel in order to assist with closings of Escrow as well as assisted Escrow Officer with Payoffs and preformed Sale Contract Data Entry for files
- Opening/creating task in file work flow on FAST Transaction System, used FAST Transaction System to set up wires for disbursement
Pharmacy Clerk
University Chemists Inc.
New York City, NY
07.2017 - 12.2018
- Answered patient phone calls, verified insurance and assisted with prescription refill process
- Ensured prescription information and medication was accurately typed and filled within pharmacy software system
- Assisted with record keeping, data entry, office filing and packaged medications for deliveries; recorded and updated patient information and insurance information
- Operated cash registers to process cash and credit sales and shipped orders via FedEx
- Trained two clerks in providing excellent customer service and POS System
Home Health Aide
Allen Health Care Services
Queens, NY
08.2016 - 07.2017
- Observed any changes in patient’s physical and mental condition and maintained a secure, safe, and healthy patient environment by following standards and procedures
- Followed prescribed dietary requirements and nutrition standards and checked patient’s Vital Signs
- Communicated medical information to family members after doctor’s visits
Sales Associate
Karma/Portabella
10.2013 - 06.2016
- Issued receipts, refunds, credits or change due to customers
- Determining customer’s needs and recommending merchandise to them
- Assisted customers with finding appropriate sizes, trying on items, and completing purchases
Education
Some College (No Degree) - Forensic Psychology
John Jay College of Criminal Justice, City University of New York
New York, NYSkills
- Bilingual in Spanish and English
- Customer service excellence
- Appointment scheduling
- Call center experience
- Business growth and retention
- Verbal and written communication
- Live chat support
- Salesforce proficiency
- Email management
- Email communication
- Problem-solving aptitude
- Proficient in Microsoft Office
- Real estate contract expertise
- Effective verbal and written communication
- POS system knowledge
- Strong customer service focus
- Confidential information handling
- Understanding of escrow processes
- Customer call management
- Payment and refund research
- Automated system navigation
- Adaptability in fast-paced environments
- Sales closing techniques
- Client acquisition and retention strategies
- Goal setting and forecasting skills
Accomplishments
- 28-time employee of the month during the last 3 years
- 100 % resolution rates per call
Languages
English
First Language
Spanish
Proficient (C2)
C2
Timeline
Customer Service/ Sales Representative
AT&T
10.2024 - Current
Sales Assistant
COAST TO COAST
06.2023 - 01.2025
Sales Representative Outbound and Inbound
DentalPlans.com
05.2021 - 01.2023
Customer Service Representative
Clover
06.2019 - 05.2021
Analyst/Escrow Assistant in training
First American Title
01.2018 - 06.2019
Pharmacy Clerk
University Chemists Inc.
07.2017 - 12.2018
Home Health Aide
Allen Health Care Services
08.2016 - 07.2017
Sales Associate
Karma/Portabella
10.2013 - 06.2016
Some College (No Degree) - Forensic Psychology
John Jay College of Criminal Justice, City University of New York
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