JANNIL NIN
Santo Domingo Este
Summary
Detail-oriented Technical Specialist with extensive experience in system deployment and maintenance. Expertise in troubleshooting, system optimization, and providing technical support, with strong analytical and problem-solving skills. Proven ability to collaborate with cross-functional teams, fostering trust and flexibility in dynamic environments.
Overview
9
9
years of professional experience
Work History
Technical Specialist
Alorica
12.2024 - Current
- Analyzed technical issues to identify root causes and implement effective solutions.
- Collaborated with cross-functional teams to enhance system performance and reliability.
- Developed training materials and conducted workshops for staff on new technologies.
- Managed project timelines, ensuring alignment with organizational goals and client needs.
Healthcare Customer Service Representative
TRANSPERFECT
10.2023 - Current
- Maximized payment efficiency by identifying insurance sources and sequencing payers.
- Determined patient eligibility for benefits based on insurance information provided.
- Ensured compliance with HIPAA by securing patient information and medical records.
- Educated patients on preventive health care and the importance of insurance coverage.
- Managed challenging situations calmly and effectively under pressure.
- Delivered excellent customer service by promptly addressing patient inquiries.
Billing Specialist
SCOTIABANK
03.2023 - 10.2023
- Strengthened client relationships by delivering exceptional customer service consistently.
- Collaborated with departments to verify accurate billing information effectively.
- Resolved billing discrepancies, ensuring accurate and timely billing processes.
- Addressed billing inquiries promptly, enhancing overall customer satisfaction significantly.
- Managed daily customer concerns, providing clear and timely responses.
Technical Assistant
UXCENTER
01.2023 - 03.2023
- Provided technical guidance and support to team members.
- Updated supervisor on status of projects.
- Researched common technology performance issues to assist with diagnoses.
- Transferred computer files between programs.
Technical Support Representative
AVAYA
01.2023 - 01.2010
- Translated complex technical issues into digestible language for non-technical users.
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
Customer Service Supervisor
CONVERGYS
01.2018 - 01.2006
- Participation in continuous improvement projects of customer service.
- Handling customer complaints through email and other digital media.
- Participation in the training and training of new employees.
- Monitoring service quality and proposal for improvements.
Customer Service Agent
CLARO
01.2017 - 01.2004
- Enhanced client satisfaction by educating on account services and resolving inquiries.
- Identified issues by evaluating customer information, providing effective solutions promptly.
- Facilitated clear communication regarding account services, statements, and balances for clients.
Education
Science Faculty, Microbiology and parasitology
AUTONOMOUS UNIVERSITY OF SANTO DOMINGO (UASD)
12.2025
Skills
- Domain in the Microsoft office suite
- Further education
- Good human relations
- Good working alone and also in a Microsoft Office
- Insurance verifying
- System updates
- Medical insurance
- Patient greeting
- Payment collection
- Directing callers
- Billing experience
- Client Service
- Good Telephone Etiquette
- Planning and Coordination
- Interpersonal Communication
- Analytical and Critical Thinking
- Active Listening
- Flexible and Adaptable
LANGUAGES
english
spanish
Timeline
Technical Specialist
Alorica
12.2024 - Current
Healthcare Customer Service Representative
TRANSPERFECT
10.2023 - Current
Billing Specialist
SCOTIABANK
03.2023 - 10.2023
Technical Assistant
UXCENTER
01.2023 - 03.2023
Technical Support Representative
AVAYA
01.2023 - 01.2010
Customer Service Supervisor
CONVERGYS
01.2018 - 01.2006
Customer Service Agent
CLARO
01.2017 - 01.2004
Science Faculty, Microbiology and parasitology
AUTONOMOUS UNIVERSITY OF SANTO DOMINGO (UASD)