Janiece Chandler
Chicago,IL
Summary
Experienced hospitality professional with expertise in fine dining, bar, and VIP bottle service. Skilled in delivering exceptional customer service, upselling premium products, and managing high-pressure environments. Passionate about creating memorable guest experiences in upscale settings.
Overview
8
8
years of professional experience
Work History
Server
the Whale Chicago
Chicago, IL
11.2022 - 08.2023
- Cultivated a refined dining atmosphere by implementing extensive knowledge of menu offerings, resulting in a 20% increase in wine sales
- Collaborated with the culinary team to enhance dish presentations for a seamless dining experience, leading to a 15% increase in guest satisfaction
- Orchestrated bespoke dining experiences for VIP guests, which enhanced customer loyalty and repeat business by 25%
- Efficiently managed reservations and seating for high-demand time slots, optimizing dining room turnover and customer flow.
Bottle Service Waitress
Persona
Chicago, IL
06.2020 - 10.2022
- Handle high-pressure situations calmly and professionally, ensuring guest issues are resolved swiftly
- Upsell bottle packages and VIP table reservations, contributing to a 20% increase in venue revenue
- Collaborate with team members and management to ensure smooth operations during peak hours
- Anticipate guest needs and deliver prompt and efficient service, resulting in high levels of customer satisfaction and repeat business
- Maintain extensive knowledge of premium spirits, champagne, and cocktail offerings to assist guests with selections.
Lead Server
Hooters
Chicago, IL
09.2015 - 05.2020
- Enhanced guest experience by providing knowledgeable insights into menu items, contributing to a 10% growth in repeat customers
- Played a key role in a team that successfully handled nightly service for up to 95 guests with premium service standards
- Spearheaded training for new hires, improving overall team performance and efficiency by 30%
- Consistently achieved top sales performance by recommending premium dishes and pairings to guests.
Education
Associate of Science Nursing -
Triton College
ILSkills
- Ability to respond calmly and make rational decisions in stressful situations with co-workers and guests in a fast-paced environment
- Maintain health department standards and regulations
- Excellent customer service/communication skills
- Staff training and development
- Guest Engagement
Timeline
Server
the Whale Chicago
11.2022 - 08.2023
Bottle Service Waitress
Persona
06.2020 - 10.2022
Lead Server
Hooters
09.2015 - 05.2020
Associate of Science Nursing -
Triton College
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