Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Jan Carlos Tavares

Hotel Administration
Santo Domingo

Summary

Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.

Overview

2026
2026
years of professional experience
9
9
years of post-secondary education
2
2
Languages

Work History

Referral Coordinator

Trueshore - Conviva
Santo Domingo, Nacional
05.2024 - Current
  • Great referrals for patient medical care, with CPT codes according to Doctor specific request. making sure the insurance companies approve them and expedite them as needed
  • Trained new employees on referral management procedures and best practices, contributing to overall team productivity.
  • Championed the use of electronic referral management systems, driving improved efficiency and data accuracy within the organization.
  • Provided excellent customer service to patients and medical staff.
  • Implemented electronic referral management system, improving tracking and follow-up efficiency.
  • Streamlined referral processes for improved patient satisfaction and reduced wait times.
  • Developed constructive working relationships with local healthcare facilities which resulted in seamless patient transfers.
  • Participated in team meetings where best practices were shared leading to strengthened internal processes.
  • Maintained strong relationships with referring physicians, resulting in increased referral volume.
  • Strengthened communication channels within the organization through regular updates on referred patients'' progress.
  • Supported positive outcomes for patients by monitoring their transition from primary care providers to specialty care services.
  • Trained new employees on referral coordination procedures, ensuring consistent quality of service.
  • Enhanced patient experience by coordinating timely and efficient referrals to specialists.
  • Served as a liaison between patients, providers, and insurance companies during the referral process, addressing any concerns or questions that arose along the way.
  • Conducted regular audits of referral records, maintaining accuracy and compliance with industry regulations.
  • Collaborated with healthcare providers to ensure accurate and comprehensive referral documentation.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Delivered excellent patient experiences and direct care.
  • Verified patient insurance eligibility and entered patient information into system.
  • Facilitated communication between patients and various departments and staff.
  • Engaged with patients to provide critical information.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Helped address client complaints through timely corrective actions and appropriate referrals.

Supervisor (Health First / Interpreter)

Transperfect RD
Santo Domingo, Nacional
  • Handled attendance and adherence
  • Reaching 60 calls per day
  • Did bi-weekly MBRs
  • Managed vacation, VTO, PTO, and medical leaves
  • Handled internal and external coaching
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.

Supervisor (Roblox Mod Eng.)

Acquire BPO, Acropolis
04.2020 - 03.2022
  • monitor kids behaviors in the gaming platform
  • filter all incoming content such as text, audio and porn content.
  • protect kids from adult
  • supervise team performance
  • weekly meeting
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
  • Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • remote working challanges for the team.

Supervisor

Alorica, IHG/ Comcast
  • Coaching
  • Ensured excellent customer service
  • Conducted daily one-on-one meetings
  • Trained agents in new procedures, metrics, and goals
  • Held weekly meetings to review goals and monitor evaluation results
  • Managed adherence control
  • Data Analysis
  • Reviewed metrics and reported daily to Operations management
  • Provided feedback to agents on metrics and improvement methods
  • Tracked attendance, daily statistics, sick time, etc.

Expediter

Advensus
  • Company Overview: Global Industrial
  • Expedited orders
  • Contacted vendors
  • Invoicing
  • Product verification and replacements
  • Global Industrial

Quality Assurance

Nearshore Call Center
  • Company Overview: AT&T Sale
  • Provided feedback to call center team leaders and managers
  • Participated in call monitoring to ensure quality standards and provide trend data
  • Provided actionable data to various internal support groups as needed
  • AT&T Sale

Education

Some College (No Degree) - Hotel Administration

Pontificia Universidad Católica Madre Y Maestra (PUCMM)
Santo Domingo, 01
06.2004 - 06.2009

High School Degree -

Miami Beach Senior High
Miami Beach, Florida
06.1998 - 01.2002

Skills

  • Adobe PDF Viewer & Editor

  • Photo Editing Programs

  • Proficient in Windows and Mac Operating Systems

  • Microsoft Word

Staff management

Operations management

Data analytics

Decision-making

Customer service

Team building

Training and mentoring

Analytical thinking

Coaching and mentoring

Payroll processing

Teamwork and collaboration

Time management abilities

Organizational skills

Data analysis

Awards

  • Effective Time Management
  • Emotional Intelligence
  • Microsoft Basic Excel
  • Coaching Techniques
  • Advanced Excel
  • Microsoft Excel Intermediate
  • Basis of Supervision
  • Effective Coaching
  • Effective Communication

Timeline

Referral Coordinator

Trueshore - Conviva
05.2024 - Current

Supervisor (Roblox Mod Eng.)

Acquire BPO, Acropolis
04.2020 - 03.2022

Some College (No Degree) - Hotel Administration

Pontificia Universidad Católica Madre Y Maestra (PUCMM)
06.2004 - 06.2009

High School Degree -

Miami Beach Senior High
06.1998 - 01.2002

Supervisor

Alorica, IHG/ Comcast

Expediter

Advensus

Quality Assurance

Nearshore Call Center

Supervisor (Health First / Interpreter)

Transperfect RD

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Jan Carlos TavaresHotel Administration