MS Office, Word, Excel, PowerPoint, Outlook,
James Moise
Customer Service
Higuey
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
22
22
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Customer Service Representative
Alorica, Inc
06.2019 - Current
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Sales Agent
Manati Park
08.2016 - 02.2019
- Assisted call-in customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
High School Diploma -
College Catherine Flon
GJQ3+J7P, Cote Plage 24, Carrefour, Haiti 07.2002 - 07.2024
Skills
Scheduling
undefinedSoftware
Web (Wordpress)
Assessment, system knowledge, analytical skills, testing, calm mindset, problem-solving, logic, critical thinking skills, collaboration, communication
Certification
WordPress
Timeline
Customer Service Representative
Alorica, Inc
06.2019 - Current
Sales Agent
Manati Park
08.2016 - 02.2019
High School Diploma -
College Catherine Flon
07.2002 - 07.2024
Similar Profiles
Erlinda Marie AlvarezErlinda Marie Alvarez
Associate Coach at Alorica, IncAssociate Coach at Alorica, Inc
Carlesha JosephCarlesha Joseph
Customer Service Representative at Alorica, INCCustomer Service Representative at Alorica, INC
Samantha LewisSamantha Lewis
Express Sales at Alorica Corp, American, Agent, Alorica CorporationExpress Sales at Alorica Corp, American, Agent, Alorica Corporation