James McCready
Grand Prairie,TX
Summary
Accomplished Director offering 29 years of experience in combining cross-functional competencies in staff management, operations planning, customer retention and financial management. Expert in boosting revenue, quality and performance. Successful in creating and executing standard operating policies and procedures to positively impact organizational goals. Dependable leader with skills to develop, coach and motivate staff while interfacing with executives on all levels.
Overview
14
14
years of professional experience
Work History
Director, Food Operations/Support
AAFES
Dallas, TX
09.2013 - Current
- Managed daily operations by overseeing financials, key performance indicators and employee performance.
- Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies.
- Oversees organizational worldwide food operation support division
- Developed and executed business development strategies in name brand fast food operations to meet contractual obligations and financial goals
- Ensured consistent franchise execution and delivery of food safety, approved products and menu compliance
- Collaborated and partnered with Region leadership and HQ directorates in developing, managing and marketing objectives of food operations
- Directed institutional food procurement and supply chain
- Directed food training budget, execution and effectiveness of training program
- Oversaw plant operations in oversees locations and developed strategies to increase production efficiency and maintain quality standards
PAC Food Program Manager
AAFES
Okinawa, Japan
11.2010 - 09.2013
- Supervised employees and oversaw operations for programs to ensure success and generate $200M in revenue.
- Supported organizational objectives by coordinating restaurant site reviews, project development,
- Designed and managed promotional product rollouts
- Partnered with sister agencies on supply chain, operational and promotional efforts
- Cultivated relationships with community groups, project stakeholders and funding sources to maximize program outreach.
- Boosted performance and drove cost controls while achieving project and overall objectives to ensure customer satisfaction.
Education
BBA - Management
University Louisiana Monroe
Monroe, LA05.1991
Skills
- Program management
- Food safety understanding
- Budget control
- Supply chain management
- Training development
- Project management
- Coaching and mentoring
- Issues resolution
- Networking
- Technical operations oversight
Timeline
Director, Food Operations/Support
AAFES
09.2013 - Current
PAC Food Program Manager
AAFES
11.2010 - 09.2013
BBA - Management
University Louisiana Monroe
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