James Dorce
Santo Domingo Este
Summary
Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Fraud Analyst
SCOTIA GBS
08.2021 - 04.2024
- Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
- Enhanced detection capabilities for potential fraudulent activities through regular review of account transactions and patterns.
- Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.
- Collaborated with cross-functional teams to develop comprehensive anti-fraud policies and procedures.
- Improved overall efficiency in fraud analysis by streamlining processes and optimizing tools used for data analysis.
Customer Service Representative
Alorica
07.2019 - 07.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Maintenance Supervisor
Hotel Gold House
02.2017 - 03.2018
- Improved equipment reliability by implementing a preventive maintenance program and scheduling routine inspections.
- Reduced downtime by quickly diagnosing and repairing issues with machinery, electrical systems, and facility infrastructure.
- Enhanced safety standards through regular staff training sessions, hazard assessments, and ensuring compliance with OSHA regulations.
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
Education
High School Diploma -
Inatec
Santo Domingo, Dominican Republic05.2015
High School Diploma -
UNIVERSIDAD TECNOLOGICA DE Santiago
Santo Domingo, Dominican Republic03.2013
Skills
- Procedure review
- Trained in basic logical
- Fraud Detection
- Fraud prevention
- Call Management
- Anti-Fraud Systems
- Team Collaboration
- Active Listening
- Professionalism
- Detection models
- Effective Communication
Languages
Creole
Native language
English
Upper intermediate
B2
Spanish
Advanced
C1
French
Advanced
C1
Timeline
Fraud Analyst
SCOTIA GBS
08.2021 - 04.2024
Customer Service Representative
Alorica
07.2019 - 07.2021
Maintenance Supervisor
Hotel Gold House
02.2017 - 03.2018
High School Diploma -
Inatec
High School Diploma -
UNIVERSIDAD TECNOLOGICA DE Santiago
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