Peterson Jean-Baptiste
Houston
Summary
Driven and accomplished Customer Service Sales Representative with a proven track record at D'Kimberly Gift Shop, adept in handling customer inquiries with empathy and efficiency. Skilled in upselling and problem resolution, demonstrating exceptional computer proficiency and active listening to enhance customer satisfaction and foster positive relationships.
Overview
4
4
years of professional experience
Work History
Customer Service Sales Representative
D'Kimberly Gift Shop (Beach Side)
04.2021 - 11.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers and handled concerns quickly.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Customer Care Representative
Rent To Own Services
05.2020 - 02.2021
- Helped a large volume of customers daily with a positive attitude and focused on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Skills
- Goal-Oriented
- Incoming Call Management
- Upselling
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
Timeline
Customer Service Sales Representative
D'Kimberly Gift Shop (Beach Side)
04.2021 - 11.2023
Customer Care Representative
Rent To Own Services
05.2020 - 02.2021
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