James Baumgart
Salem
Summary
Results-driven Human Resources Generalist with a Bachelor of Science in Business and Human Resource Management Certificate. Expertise in employee relations, performance management, and team leadership, with hands-on experience in conflict resolution and operational management in retail and sales. Proficient in HRIS systems and employee onboarding, ensuring compliance with labor laws while fostering cross-functional collaboration.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
Work History
Customer Engagement Manager
PersuadeIQ
02.2025 - Current
- Supervised and coached customer engagement staff to ensure consistent delivery of high-quality service
- Monitored daily customer interactions and resolved escalated issues
- Tracked and analyzed customer experience KPIs (CSAT, response time, resolution rates) to identify areas for improvement
- Analyzed customer feedback to improve engagement processes
- Collaborated with cross-functional teams to implement strategies that enhanced customer satisfaction
- Trained new hires and supported ongoing performance development
- Ensured compliance with company policies and service standards
RCM
Acosta Sales And Marketing
04.2022 - 02.2025
- Managed retail category performance, driving sales growth across multiple product lines
- Executed promotional campaigns with major retail partners, enhancing brand visibility and customer engagement
- Implemented data-driven solutions for inventory management, optimizing stock levels and reducing excess
- Analyzed market trends to identify growth opportunities
- Built collaborative relationships with key retail decision makers
General Merchandise Team Leader
Target
04.2014 - 08.2024
- Trained, coached, and motivated team members to consistently meet performance expectations.
- Created and maintained team schedules, optimizing coverage and resource allocation.
- Oversaw daily operations for assigned departments, ensuring seamless workflow.
- Provide real-time feedback and conduct ongoing performance conversations.
- Ensure compliance with safety, loss prevention, and operational policies.
- Anticipate challenges and adjust staffing or workload to maintain performance.
- Make informed decisions to support smooth day-to-day operations.
- Communicate updates, priorities, and expectations during huddles or team meetings.
- Monitor sales, productivity metrics, and inventory levels.
Education
Bachelor of Science - Business
University of Phoenix
Phoenix, AZ 02.2022 - 05.2026
Associate of Arts - Business Fundamentals
University of Phoenix
Phoenix, AZ 02.2022 - 08.2025
Timeline
Customer Engagement Manager
PersuadeIQ
02.2025 - Current
RCM
Acosta Sales And Marketing
04.2022 - 02.2025
Bachelor of Science - Business
University of Phoenix
02.2022 - 05.2026
Associate of Arts - Business Fundamentals
University of Phoenix
02.2022 - 08.2025
General Merchandise Team Leader
Target
04.2014 - 08.2024