Jaime Abelenda Pereira

Regional Director Tours | January 2019 – October 2025
Hyatt Ziva Cap Cana; Sanctuary Cap Cana; Hyatt Zilara Cap Cana; Dreams La Romana; Whyndam Alltra Punta Cana; Hilton La Romana

Led a multi-property tours and watersports operation, coordinating guest experience programs across resorts; improved guest satisfaction scores by X% (if you have numbers, insert them).

Directed teams of X staff; implemented standardized operating procedures, reducing onboarding time by Y%.

Optimized safety protocols and training, contributing to a Z% reduction in incidents and improved guest safety metrics.

Managed cross-functional relationships with hotel partners and vendors to ensure service excellence and profitability.

Supervised operations, sales, staffing, and supplier relationships across multiple hotels.

Implemented inventory controls and sales initiatives that increased ancillary revenue by X%.

Led recruitment and development programs, improving staff retention and service consistency.

Managed operations and sales for resorts in Bayahibe, Punta Cana, and Mexico; oversaw takeovers and openings.

Coordinated with numerous properties to maintain service standards and profitability.

Developed and launched new water sports offerings (e.g., park activations) that enhanced guest experiences and revenue streams.