Jai Hao Zhai Peralta

• Coached junior team members, improving their skills and confidence in their roles.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Facilitated client engagement through effective communication and active listening techniques.
• Developed personalized support plans tailored to individual needs and goals.
• Coordinated follow-up sessions to monitor progress and adjust strategies as needed.
• Provided training on self-advocacy skills, empowering clients to navigate challenges independently.
• Collaborated with multidisciplinary teams to ensure comprehensive support for clients.
• Researched best practices in coaching methodologies to improve service effectiveness.
• Assisted in organizing workshops and group sessions focused on skill-building activities.
• Collaborated with cross-functional teams to identify and resolve recurring issues, improving overall product quality.
• Increased customer loyalty by consistently delivering exceptional support experiences.
• Enhanced team performance by coaching colleagues on best practices in customer service.
• Developed training materials for new hires, resulting in a faster onboarding process and higher retention rates.
• Championed a culture of continuous learning and improvement within the team, resulting in consistently high-performance metrics.

At Boost BPO, I effectively managed and reviewed MCA (Merchant Cash Advance) petitions, ensuring thorough analysis and timely processing. I consistently maintained accuracy while handling complex cases, providing clear feedback and solutions. My attention to detail and ability to stay organized helped streamline the petition process, improving efficiency and client satisfaction.

• Passionate about learning and committed to continual improvement.
• Self-motivated, with a strong sense of personal responsibility.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked well in a team setting, providing support and guidance.
• Organized and detail-oriented with a strong work ethic.

• Enter available products in invoices and organize inventory.
• Customer care expertise and customer sales.
• Operated and monitored systems to ensure optimal performance and reliability.
• Conducted routine maintenance checks to identify and resolve technical issues promptly.
• Collaborated with team members to streamline operational workflows and enhance efficiency.
• Implemented troubleshooting procedures for system malfunctions, reducing downtime significantly.
• Assisted in training new operators on equipment usage and safety protocols.
• Documented operational processes to maintain compliance with company standards.

• Receive and make calls, consult with clients, help with any questions related to the program or case.
• Writing and sending emails and reducing escalations situations.
• Supported customer service, providing informational resources regarding promotions and sales.
• Provided exceptional customer service, addressing concerns promptly to maintain strong relationships.
• Provided exceptional customer service, resolving disputes promptly and professionally.
• Delivered exceptional customer service, resolving issues promptly and professionally.
• Provided expert customer service and technical support to clients.