Jacqueline Agames
Lumberton ,NJ
Summary
Healthcare professional with experience in clinical rehabilitation and medical office environments, supporting patient needs across care settings. Skilled in patient-centered communication, clinical reporting, and care coordination. Consistently balances competing priorities while maintaining accuracy, confidentiality, and quality standards.
Overview
1
1
Language
8
8
years of professional experience
Work History
Patient Care Technician
Hackensack Meridian Health
Neptune, NJ
08.2023 - 09.2025
- Tracked patient care details and vital signs for 10-15 patients per shift in Epic, ensuring timely and accurate monitoring.
- Maintained accuracy of electronic patient charts in compliance with HIPAA, organizational policies, and documentation standards.
- Reported patient concerns and flagged issues to supervisors or clinical staff for prompt follow-up.
- Balanced multiple priorities in a fast-paced setting while meeting productivity and quality goals.
- Collaborated with clinical and support teams to share critical information, enhancing coordination of patient care.
- Protected confidential patient information with professionalism and good judgment.
Certified Nursing Assistant
Care One
Atlantic Highlands , NJ
09.2021 - 08.2023
- Facilitated comprehensive patient care in a fast-paced rehabilitation setting for 15+ patients daily.
- Coordinated multiple patient needs and shifting priorities, ensuring detailed and timely completion of responsibilities.
- Communicated professionally with patients , families , and healthcare team members regarding patient needs and concerns
- Kept patient records accurate and compliant with established policies, procedures, and quality standards.
- Maintained confidentiality of patient information and followed HIPAA requirements
- Determined issues needing escalation to supervisors for further action
- Demonstrated flexibility and accountability while working in a team-oriented healthcare environment
Medical Receptionist
Women's Health Alliance
Red Bank, NJ
09.2017 - 04.2023
- Supported high-volume inbound calls in medical office while delivering professional, patient-centered service.
- Evaluated incoming calls for urgency and routed messages based on patient needs, urgency, and established procedures.
- Scheduled appointments based on provider availability and patient requirements.
- Completed insurance verification and collected accurate patient details to support healthcare services.
- Partnered with providers and internal departments to resolve patient concerns and support timely follow-up.
- Streamlined building and updating of medical records across multiple systems to enhance data accessibility.
- Ensured HIPAA compliance in handling insurance information to safeguard patient privacy.
Education
High School Diploma -
Monmouth Regional
Tinton Falls 06-2018
Skills
- Vital signs monitoring
- Patient care coordination
- Clinical documentation
- Record documentation
- Epic documentation
- HIPAA compliance
- Patient care support
Languages
Spanish
Upper Intermediate (B2)
B2
Timeline
Patient Care Technician
Hackensack Meridian Health
08.2023 - 09.2025
Certified Nursing Assistant
Care One
09.2021 - 08.2023
Medical Receptionist
Women's Health Alliance
09.2017 - 04.2023
High School Diploma -
Monmouth Regional