Jackson Mateo

Helped the client with any inquiries regarding the services acquiring.

Resolving doubts, informing about billing and different types of protocols in case an intruders will tries to goes inside their home/ property.

Replying incoming emails from the clients or others inner departments.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.