Ivelisse Idos
San Pedro De Macorís
Summary
Hardworking employee enthusiastic about learning Type field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
7
7
years of professional experience
Work History
Sales Representative
Amstar DMC
01.2025 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Wedding Coordinator & Concierge
Hard Rock Hotel & Casinos
02.2024 - 12.2024
- Ensured timely execution of all wedding day tasks, facilitating smooth transitions between ceremony components.
- Oversaw setup and breakdown of wedding decorations and supplies.
- Designed detailed timelines for each wedding event, ensuring clear expectations were set and met by all parties involved.
- Developed and adhered to timelines to keep ceremony and reception running smoothly.
- Coordinated all aspects of wedding ceremonies, including venue selection, catering arrangements, and entertainment options.
- Collaborated with bridal couple to achieve expectations and vision for wedding.
- Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
- Worked closely with clients to develop personalized wedding plan that fit within budget.
- Organized logistics and prioritized tasks for small to large-scale weddings.
- Coordinated with vendors in securing necessary supplies and services for wedding.
Receptionist
Naples Bay Resort Marina
10.2022 - 10.2023
- Greet, register, and assign rooms to guests of hotels
- Compute bills, collect payments, and make changes for guests
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment
- Resolve any problems with itineraries, service, or accommodations
- Record guest comments or complaints, referring customers to managers as necessary
Front Desk / Concierge
Eden Roc Cap Cana
12.2021 - 01.2022
- Company Overview: www.edenroccapcana.com
- Greet, register, and assign rooms to guests of hotels
- Compute bills, collect payments, and make changes for guests
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment
- Resolve any problems with itineraries, service, or accommodations
- Record guest comments or complaints, referring customers to managers as necessary
- Www.edenroccapcana.com
Front Desk Agent/Butler
Hard Rock Hotel Y Casino Punta Cana
12.2017 - 12.2021
- Inspect guest rooms, public areas, and grounds for cleanliness and appearance
- Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints
- Monitor the revenue activity of the hotel or facility
- Confer and cooperate with other managers to ensure coordination of hotel activities
Education
High School -
Liceo Gaston Fernando Deligne
San Pedro De MacorisUniversity Pedro Henriquez Urena y Carvajal - Law
University Pedro Henriquez Urena y Carvajal
Santo Domingo03.2025
Skills
- Microsoft Office
- Above Property
- Opera
- Alice
Relevant Classes
- Sales / Marketing
- Oral Expression Techniques
- First Aid
- Office Package
- Accessible Tourism and Dignified Treatment
- Guest Service
- Sales techniques
- Technical foundations of computer technology
- Quality in customer service
- Complaints Management
- Strategic complaint management
- Attitudes, terminologies and language in the service to the guest
- Effective supervision
- Leadership fundamentals
- Motivation and teamwork
Special Awards Honors Certifications
- Hotel and tourism
- Traveling
- Foreign Languages
- Marketing
- Reading
Telephone Number
8494833315
Best Time To Contact
Evening
Skype Id
eve070195@outlook.com
Country Of Residence
Dominican Republic
Field Of Training Desired
Guest Service / Front Desk
Date Available To Start
TBD
Personal Information
- Citizenship: Dominican Republic
- Date of Birth: 01/07/95
- Gender: Female
Timeline
Sales Representative
Amstar DMC
01.2025 - Current
Wedding Coordinator & Concierge
Hard Rock Hotel & Casinos
02.2024 - 12.2024
Receptionist
Naples Bay Resort Marina
10.2022 - 10.2023
Front Desk / Concierge
Eden Roc Cap Cana
12.2021 - 01.2022
Front Desk Agent/Butler
Hard Rock Hotel Y Casino Punta Cana
12.2017 - 12.2021
High School -
Liceo Gaston Fernando Deligne
University Pedro Henriquez Urena y Carvajal - Law
University Pedro Henriquez Urena y Carvajal
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