Itsel Sanchez

• Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
• Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
• Streamlined communication between drivers, customers, and management for improved customer satisfaction.
• Collaborated with warehouse staff to prioritize shipments based on urgency and importance.

• discuss overdue accounts, negotiate payment plans, send collection letters and navigate collection software such as AS400 and TYS.
• Increased overall debt recovery rates by regularly evaluating the effectiveness of various collections techniques.
• Developed customized payment plans for clients, leading to higher repayment success rates.

providing follow-up on repairs,creating tickets, escalations and direct communication with the repair center to ensure the right appliance handling.

Respond to customer questions regarding repair, and repair due date.

• Handling complaints, document and find solutions to please the customer without leaving aside the hotel policies.
• Responded to telephone inquiries regarding reservations, hotel information and guest concerns.

• Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
• performed data entry task such as entering patient demographics into EHR system and updating existing records as needed.
• adhered to HIPPA requirements to safeguard patient confidentiality.