Ismael Charles
Santo Domingo, National District. Dominican Republic.,01
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and proactive Customer Service Sales Specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Newtech Global
08.2022 - 09.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Sales Representative
Vixicom
11.2021 - 01.2022
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Medical Interpreter
Globo
03.2020 - 09.2021
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
- Improved patient satisfaction with medical care by facilitating effective communication between healthcare providers and diverse populations.
- Contributed to a supportive healthcare environment by fostering open dialogue and trust between providers and patients through skilled interpretation services.
Education
High School Diploma -
HOI Academy
Port Au Prince, Haiti06.2019
No Degree -
Carribean English School
Delmas05.2018
Skills
- Active Listening
- Conflict Resolution
- Quality Control
- Technical Support
- Customer Complaint Resolution
- Customer Retention
- Multitasking
- Fluent in Multiple Languages
Languages
Haitian Creole
Native language
French
Proficient
C2
Spanish
Intermediate
B1
Timeline
Customer Service Representative
Newtech Global
08.2022 - 09.2023
Sales Representative
Vixicom
11.2021 - 01.2022
Medical Interpreter
Globo
03.2020 - 09.2021
High School Diploma -
HOI Academy
No Degree -
Carribean English School
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