ISAIA TERRERO
Service
Santo Domingo Este,32
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
7
7
years of professional experience
Work History
Customer Care Advisor
Scotiabank GBS
09.2022 - Current
- Streamlined communication for improved efficiency, leading to higher customer retention rates.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Managed supplier deliveries around client needs to increase client retention.
Assistant Supervisor
VIP Lounge BeforeBoarding
10.2017 - 09.2022
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Developed and implemented customer service policies to enhance satisfaction.
Education
Computer Software And Media Applications
Udemy
Skills
Timeline
Customer Care Advisor
Scotiabank GBS
09.2022 - Current
Assistant Supervisor
VIP Lounge BeforeBoarding
10.2017 - 09.2022
Computer Software And Media Applications
Udemy
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