Summary
Overview
Work History
Education
Skills
References
Training
Situación general
Personalidad
Informática
Nivel de inglés
Clasificación ISCO (OIT)
Interests
Software
Timeline
Generic
Isabella Moreno Javier

Isabella Moreno Javier

Customer Service, Sales & Administrative Assistant
Mirador Norte, Distrito Nacional

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

7
7
years of professional experience
2
2
Languages

Work History

Customer Service & Sales Assistant

Real Photos NYC / Spark Imaging
Santo Domingo
02.2024 - 05.2025
  • Answering Customer Inquiries:
  • Responded to customer inquiries through phone, email, chat, and various channels.
  • Delivered precise and prompt details regarding products, services, policies, and procedures.
  • Addressed customer concerns effectively.
  • Detected and comprehended challenges faced by customers.
  • Addressed and resolved problems through proactive ownership.
  • Escalating issues to appropriate internal teams when necessary.
  • Providing clear and concise explanations for resolutions.
  • Processing Orders and Transactions:
  • Taking customer orders, either online or through other channels.
  • Processing payments and handling returns, refunds, or exchanges.
  • Providing Product and Service Information:
  • Staying up-to-date on product and service knowledge.
  • Offering information about features, benefits, and pricing.
  • Assisting customers in understanding how to use products or services.
  • Building Customer Relationships: Establishing trust and rapport with customers, Providing exceptional customer service experiences, and Following up with customers to ensure satisfaction.
  • Other Responsibilities:
  • Maintained detailed logs of customer interactions and transactions.
  • Collaborating with other departments to resolve issues.
  • Identifying opportunities for upselling or cross-selling.
  • Providing feedback to management on customer issues and trends.
  • Provided exceptional service for a positive shopping experience, resulting in repeat customers.
  • Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
  • Managed multiple priorities simultaneously during high-traffic periods, maintaining composure under pressure while providing superior service levels at all times.

Marketing Assistant (Freelancer)

Tidy Valets
Santo Domingo, Distrito Nacional
01.2023 - 11.2023
  • Social media management for an e-commerce company.
  • Content creation.
  • Email marketing manager.
  • Graphic design for publications in Canva, Photoshop, Capcut, etc.
  • Planning and development of marketing campaigns and initiatives. Development and execution of digital and traditional media buying strategies.
  • Document management.
  • Customer service.
  • Created engaging content for Pinterest, Facebook, and Instagram.
  • Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
  • Researched and evaluated potential new markets and products.
  • Created and distributed surveys for data collection and analysis.

Receptionist and Administrative Assistant

Icon Promo SRL
Santo Domingo, Nacional
03.2020 - 10.2022
  • Managing customer service.
  • Managing the switchboard, copier, and electronic equipment.
  • Office 365 management.
  • Scheduling and scheduling.
  • Document organization.
  • Invoicing and quoting.
  • Project coordination and assignment.
  • Email writing and social media communication.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.

Customer Support & Marketing Manager

Wow Topic
Santo Domingo, Distrito Nacional
08.2018 - 01.2020
  • Answering Customer Inquiries:
  • Addressing customer questions via phone, email, chat, or other channels.
  • Providing accurate and timely information about products, services, policies, or procedures.
  • Merchandise selection.
  • Process management.
  • Directing product photography sessions with models.
  • Product pricing.
  • Creating designs for social media.
  • Creating digital content.
  • Editing videos and reels.
  • Managing customer service via social media.
  • Excellent diction and writing skills.
  • Managing copywriting for social media.
  • Supervising social media advertising and SEM campaigns.
  • Supervising web content and SEO strategies.
  • Competitor analysis.
  • Maintaining branding.
  • Managing and supervising e-commerce and website optimization.
  • Increased brand awareness by developing and implementing strategic marketing campaigns.
  • Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
  • Managed budgets, allocating funds strategically towards high-impact initiatives that supported overall business goals.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.

Education

Bachelor's degree - Marketing

Unicaribe
Santo Domingo
10.2028

High School Graduate -

Academia La Trinitaria
Santo Domingo
07.2019

Skills

  • Google Workspace Suite
  • MS Office 365

Feedback handling

Active learning

Complaint resolution

Organization

Documentation

Customer education

Call center experience

Goal oriented

Assertiveness

Problem-solving

Time management

References

Gabriela, Moreno - 347-476-7800

Teresa Rodríguez - 829-458-2331

Carmen Cobo - 809-243-7890

Training

  • Office and Internet Software Management Course. (Infotep - 2021)
  • Digital Marketing Course for Businesses. (Google - 2021)
  • Content Creation and Community Management Course. (Meta - 2022)
  • Graphic Design for Social Media Course. (Meta - 2022)
  • Google & Facebook Ads (2022)
  • E-Commerce and Websites Course. (Google - 2023)
  • B2B Customer Success Management Course (Alison - 2025)
  • Digital Marketing Course (HubSpot - 2025)

Situación general

  • Nivel académico: Estudiante Universitario
  • Area profesional: Marketing + otras áreas
  • Experiencia: 3 ó más años de experiencia
  • Situación laboral: Actualmente sin empleo

Personalidad

  • INTJ
  • Cualidades: Extraen significado a sus visiones. Tienen estándares muy altos para su propio desempeño y el de los demás. Tienen una excepcional habilidad para convertir teorías en sólidos planes de acción. Independientes, originales, analíticos y determinados. Pensadores a largo plazo. Conocimientos, competencias y estructura de muy alto valor. Líderes naturales, pero seguirán a los líderes existentes si confían en ellos.

Informática

  • Office package management:
  • Words
  • Excel
  • Outlook
  • PowerPoint
  • Paint
  • Microsoft Edge
  • Adobe Premiere
  • Adobe InDesign
  • Adobe Illustrator
  • Adobe Photoshop
  • Adobe After Effects
  • Adobe XD
  • Sketch
  • Canva
  • Figma
  • CapCut

Nivel de inglés

Dominio del idioma (nativo ó 2do. idioma).

Clasificación ISCO (OIT)

Grupo 4 - Empleados de oficina

Interests

Baking

Nature

Reading

Photography

Software development

Design

Software

Mondaycom

Asana

Trello

Hubspot

ClickUp

Salesforce

Pipedrive

Odoo

Vtiger

Zoom Phone

Microsoft Teams

Slack

Google Chat

Skype

Shopify

Webflow

Framer

Timeline

Customer Service & Sales Assistant

Real Photos NYC / Spark Imaging
02.2024 - 05.2025

Marketing Assistant (Freelancer)

Tidy Valets
01.2023 - 11.2023

Receptionist and Administrative Assistant

Icon Promo SRL
03.2020 - 10.2022

Customer Support & Marketing Manager

Wow Topic
08.2018 - 01.2020

Bachelor's degree - Marketing

Unicaribe

High School Graduate -

Academia La Trinitaria

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Isabella Moreno JavierCustomer Service, Sales & Administrative Assistant