Isabel Emilia Valdez Jiménez
Costumer Service Coordinator
San Cristobal,21
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 15 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
2025
2025
years of professional experience
23
23
years of post-secondary education
3
3
Languages
Work History
Case Assembler Coordinator
Lisinski Law Firm
, Santo Domingo
12.2022 - Current
- Increased production efficiency by assembling components quickly and accurately.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
- Collaborated with team members to improve production processes and maintain quality standards.
- Reduced assembly errors by following detailed instructions and blueprints for each project.
- Collaborated effectively with team members to meet production targets consistently.
- Contributed to a positive work environment by offering assistance when needed and maintaining open communication with colleagues.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Completed tasks on time to meet quality and safety standards.
- Entered data, generated reports, and produced tracking documents.
- Completed bi-weekly payroll for 15 employees.
International Department Coordinator
Funeraria Blandino
National District, 32
2 2021 - 6 2022
- Administrative functions
- Customer service
- Government management
- Documentation management with embassies
- Repatriations
- Improved department efficiency by streamlining processes and implementing new organizational systems.
- Coordinated cross-functional team meetings for enhanced collaboration and communication within the department.
- Assisted in the preparation of comprehensive reports and presentations, capturing essential department data for executive review and decisionmaking.
- Oversaw daily operations, ensuring smooth workflows and timely completion of tasks within the department.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Public Relations Department
Hospiten Santo Domingo
National District, Santo Domingo
11.2016 - 12.2020
- Foreign customer service
- Managerial management-presidency
- Management of international guarantees
- Billing
- Management of hotel reservations
- Collections
- Reception of complaints and suggestions
- Translator to the doctor-client
- Accurate delivery of information to the client
- File management
- Managed internal, external, and crisis communications.
- Supported internal communications initiatives by developing company newsletters, intranet updates, and employee engagement materials.
- Managed client expectations and ensured timely delivery of projects for optimal satisfaction.
- Built and maintained positive relationships with public by utilizing strategic plans.
Education
Architecture - 7th semester
Autonomous University of Santo Domingo
Santo Domingo, 01 01.2002 - 11.2024
Arts Critics And History - 1st semester
Universidad Autónoma De Santo Domingo
Santo Domingo, 01 10.2024 - Current
Skills
Internet
Typing
TSS
SAP
Collections
Administrative Support
Data Entry
Mail handling
Microsoft Office
Clerical Support
Document Control
Customer Service
Appointment Scheduling
Documentation And Reporting
Invoice Processing
Research
Overview
Diploma, Bachelor's degree, Diploma, administration, other areas, 5
Academictraining
- Costumer Service
- Advanced English
- Supervisor Diploma
Coursesandseminars
- Customer Service Course - Infotep
- Intensive English Course - ILTAE
- Visiting Doctor Course - Infotep
- Pharmacy Assistant Course - Infotep
- Supervision and Leadership Fundamentals Course - Infotep
- Motivation and teamwork course - Infotep
- Quality course in customer service - Infotep
- Sales Assistant Course - Infotep
- Business Management Course - Elearning College (ongoing)
Feedback - Description
Worked in social projects of the National Statistics Office as a supervisor of survey groups, responsible for statistically accounting for the Dominican population. Currently working as a Public Relations Assistant in a medical center providing assistance to foreign patients and the administration team with insurance, translations, reservations, and customer service.
Personal Information
Age: 40
Timeline
Arts Critics And History - 1st semester
Universidad Autónoma De Santo Domingo
10.2024 - Current
Case Assembler Coordinator
Lisinski Law Firm
12.2022 - Current
Public Relations Department
Hospiten Santo Domingo
11.2016 - 12.2020
Architecture - 7th semester
Autonomous University of Santo Domingo
01.2002 - 11.2024
International Department Coordinator
Funeraria Blandino
2 2021 - 6 2022
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