Summary
Overview
Skills
Work History
Education
Languages
Work Availability
Quote
Timeline
Hi, I’m

Joel Familia

Santo Domingo,Distrito Nacional
Joel Familia

Summary

Motivated Virtual Assistant with robust organizational and project management skills, boasting over a year of experience in facilitating business growth. Proficient in efficiently coordinating multiple tasks concurrently with keen attention to detail. Demonstrates strong communication abilities across all levels of the workforce, from business executives to hourly workers.

Overview

2
years of professional experience

Skills

  • Fluent in Spanish and english
  • Google Suites
  • MS Office- Excel, Word, PowerPoint
  • Customer Service
  • Travel Planning
  • Issue Research
  • Project Planning
  • Data Entry
  • Bookkeeping
  • Appointment Coordination
  • Scheduling and Calendar Management
  • Multitasking and Time Management
  • PC Proficient

Work History

Teleperformance
Santo Domingo, Distrito Nacional

Virtual Assistant
01.2023 - Current

Job overview

  • Created invoices and tracked payments received from customers.
  • Managed customer inquiries through email and telephone communication.
  • Provided technical support to customers with software installation or troubleshooting issues.

Concentrix
Santo Domingo, Distrito Nacional

Customer Service Representative
09.2021 - 11.2022

Job overview

  • I have accumulated more than a year's worth of experience in the fast-paced customer service industry. This experience has allowed me to cultivate strong multitasking abilities, adept sales skills, and exceptional communication skills, enabling me to effectively manage interactions with a diverse clientele.

Education

UTESA- Universidad Tecnologica De Santiago
Santo Domingo, Dominican Republic

Some College (No Degree) from Psychology

University Overview

Languages

Spanish
First Language
English
Advanced (C1)
C1
Italian
Elementary (A2)
A2
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Virtual Assistant
Teleperformance
01.2023 - Current
Customer Service Representative
Concentrix
09.2021 - 11.2022
UTESA- Universidad Tecnologica De Santiago
Some College (No Degree) from Psychology
Joel Familia