Ingwei Mena Martínez
Despachador de Vuelos Certificado
Santo Domingo
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
14
14
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Despachador de Vuelos
Servair
01.2023 - Current
- - Planificación y despacho de vuelos
- - Carga y balance de aeronaves
- - Manejo DGR Función 7.4
- - Altea FM (Amadeus)
Técnico De Incoming
Ecolab Microteck 2019 - 2023
09.2019 - 10.2023
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
Agente De Seguridad
Swissport Dominicana 2012 – 2014
02.2012 - 02.2014
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Education
FLIGHT DISPATCH - Aeronautical Engineering
ENALAS
Santo Domingo, Dominican Republic 05.2001 -
High School Diploma -
LA INMACULADA FE Y ALEGRIA
Santo Domingo Este, Dominican Republic 05.2001 -
Skills
Dispatch coordination
Data entry
Customer relations
Work order management
Route navigation
Customer service
Problem-solving
Active listening
Dispatching field personnel
Incident reporting
Dispatching procedures
Dispatch software
Stress tolerance
Route planning
Attention to detail
Traffic monitoring
Technical aptitude
Certification
Curso de Despachador de Vuelos – ENALAS
Timeline
Despachador de Vuelos
Servair
01.2023 - Current
Técnico De Incoming
Ecolab Microteck 2019 - 2023
09.2019 - 10.2023
Agente De Seguridad
Swissport Dominicana 2012 – 2014
02.2012 - 02.2014
FLIGHT DISPATCH - Aeronautical Engineering
ENALAS
05.2001 -
High School Diploma -
LA INMACULADA FE Y ALEGRIA
05.2001 -