Ing. Juan Luis Zayas Rodríguez

• Ensure compliance with the documented processes and that the process documentation meets the quality criteria established by the company.
• In addition, carry out a follow-up report on documented information.
• Maintain practical knowledge of applicable regulatory requirements.
• Participate in internal audits and external regulatory inspections.
• Performs data analyses (monthly metrics), as requested by the Senior Directorate.
• Writing, reviewing, and updating POEs related to documentation collection and storage.
• Ensure that the documentation is up-to-date and available for use.

➢ Documentation

➢ Process lifting

➢ Database Control

➢ Statistical case controls

➢ Creating flow diagrams

➢ Creating logs and forms

➢ Policy and Procedure Development

➢ Apply improvements to processes

➢ Letter of Commitment

• I was working on appliances for Samsung, with washing machines and dryers.
• As a technical support representative, I had to provide customer support whenever I encountered a situation with my washing machines.
• I had to guide the client through the troubleshooting steps to solve it.
• If troubleshooting doesn't work, I have to proceed with an appointment to send it to a technician.
• In addition to providing customer support, I had to provide them with an excellent customer service experience.