Summary
Overview
Work History
Education
Skills
Websites
Skillsqualifications
Timeline
Generic

Imer Abiezer Cruz

Bachelor Of Science In Information Technology
Almirante,30

Summary

  • Motivated and detail-oriented Software Test Engineer with a solid foundation in cybersecurity and quality assurance, seeking a dynamic position to contribute to innovative projects while expanding expertise in software testing, security, and development. Eager to collaborate with cross-functional teams to ensure robust, high-quality solutions that meet business and user needs..

Overview

7
7
years of professional experience
23
23
years of post-secondary education

Work History

Virtual Operations Assistant

Promenade Inc.
Santa Monica, California
08.2023 - Current
  • Served as the primary point of contact for Spanish-speaking clients, coordinating between business clients and internal teams (management, development, sales, marketing)
  • Facilitated communication by creating and managing tickets for front-end, back-end, and other departments, ensuring prompt resolution of client needs and enhancing operational efficiency
  • Managed day-to-day department operations with effective workflow coordination.

Chat Support

Earn2Trade
Remote
11.2022 - 08.2023
  • Assisted in managing simulated trading evaluations, enabling traders to demonstrate their skills and risk management
  • Facilitated communication between traders and platform teams, ensuring smooth evaluation processes
  • Supported the transition of successful candidates to proprietary trading firms for funding opportunities

IT Support & Front Desk Intern

Paradise Inn
05.2022 - 09.2022
  • Utilized hotel management software for reservations, guest check-ins, and data entry, ensuring accuracy and efficiency
  • Troubleshot and resolved technical issues related to booking systems and guest services, ensuring minimal disruption
  • Maintained and updated digital records, demonstrating attention to data integrity and security
  • Enhanced customer experience by leveraging technology to streamline processes and improve service delivery, applying problem-solving skills and technical knowledge to address challenges

Technical Sales Consultant

Lowes
Remote
05.2020 - 01.2022
  • Provided expert guidance on technology-related products, helping customers select solutions based on their needs and system compatibility
  • Explained product features, resolved technical issues, and consistently met sales targets through effective demonstrations and personalized recommendations
  • Stayed updated on new products to ensure accurate and relevant sales support

Technical Support

Optimum
Santo Domingo, Nacional
01.2019 - 04.2020
  • Assisted customers with billing, account inquiries, and service upgrades, providing clear guidance and troubleshooting to resolve issues efficiently
  • Maintained high satisfaction rates by delivering effective solutions and exceeding performance metrics, including resolution time and customer feedback

IT Supp

Conduent Inc.
Santo Domingo, Nacional
01.2018 - 12.2018
  • Responsible for diagnosing and resolving technical issues related to VoIP systems, broadband connectivity, and network configurations
  • This role involved performing line tests, analyzing signal metrics, configuring network settings, and identifying hardware or software faults
  • Documented incidents to enhance troubleshooting processes and collaborated with escalation teams to resolve complex problems efficiently

Education

Bachelor - Computer Science

Autonomous University of Santo Domingo

English Immersion Program - undefined

Ministry of Higher Education, Science, and Technology (MESCyT)

Cybersecurity foundation level certification -

The Technological Institute of The Americas (ITLA)
05.2001 -

Software tester certification - undefined

Udemy

Skills

Software Testing

Agile Methodologies

Bug Reporting

Test Case Design

Test Reporting

Testing Tools

Mobile Application Testing

Database Testing

API Testing

Performance Testing

Office Tools

CRM Systems

Cybersecurity

Front-End Development

Skillsqualifications

Software Testing: Proficient in software testing techniques aligned with ISTQB standards., Agile Methodologies: Strong understanding and practical experience with Scrum, Kanban, and Extreme Programming., Bug Reporting & Test Case Design: Skilled in creating comprehensive test cases and delivering clear, actionable bug reports., Test Reporting: Expertise in preparing test plans, progress reports, and summary reports., Testing Tools: Extensive experience with tools such as Testlink, JIRA, TFS, and Trello., Mobile Application Testing: Proficient in testing mobile applications for functionality, usability, and performance., Database Testing: Solid knowledge of writing SQL queries to validate and test database functionality., API Testing: Experienced in API testing using Postman to ensure functionality, reliability, and security., Performance Testing: Familiarity with performance testing using JMeter., Proficient in Microsoft Office 365 (Excel, Word, PowerPoint, Outlook, Teams)., Experience with professional CRM platforms such as Salesforce, HubSpot, and Zoho CRM., Knowledge of fundamental cybersecurity concepts, including risk management, secure coding practices, and vulnerability assessment., Familiar with tools like Wireshark and OWASP principles for application security testing., Basic understanding of front-end technologies including HTML, CSS, and JavaScript., Ability to troubleshoot and collaborate effectively with front-end development teams., English: Fluent (reading - writing - conversation)., Spanish: Native.

Timeline

Virtual Operations Assistant

Promenade Inc.
08.2023 - Current

Chat Support

Earn2Trade
11.2022 - 08.2023

IT Support & Front Desk Intern

Paradise Inn
05.2022 - 09.2022

Technical Sales Consultant

Lowes
05.2020 - 01.2022

Technical Support

Optimum
01.2019 - 04.2020

IT Supp

Conduent Inc.
01.2018 - 12.2018

Cybersecurity foundation level certification -

The Technological Institute of The Americas (ITLA)
05.2001 -

English Immersion Program - undefined

Ministry of Higher Education, Science, and Technology (MESCyT)

Software tester certification - undefined

Udemy

Bachelor - Computer Science

Autonomous University of Santo Domingo
Imer Abiezer CruzBachelor Of Science In Information Technology