Hugo Mazariegos De Leon

Teacher

Santiago De Los Caballeros,25

Summary

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows and Mac systems. Proven skill in resolving problems quickly on first call.

Overview

years of professional experience

Work History

Costumer and Thecnical Support

United Nearshore Operations

05.2013 - 02.2022

Translated complex technical issues into digestible language for non-technical users.
Reduced call wait times by effectively managing incoming support requests.
Mentored new hires, helping them quickly acclimate to their roles as Technical Customer Support Specialists.
Explained connectivity measures in simple terminology terms for non-thecnical users.
Help customers via chat and email.

Education

High School Diploma -

Colegio Evangelico La Patria

Quetzaltnango

05.2001 -

Skills

Analytical Thinking

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Timeline