Hipocrates Ant. Rodriguez
Santo Domingo,Santo Domingo
Summary
Highly skilled and experienced professional with over 10 years of expertise in customer service tasks and technical support. Equipped with comprehensive trainings focused on empowering the functions and development of the positions held throughout my career. Committed to delivering excellence and ensuring customer satisfaction.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Call center agent/Data entry agent
Telecom Networks Contact Center
01.2022 - 10.2024
- Company Overview: Telecom Networks (www.telecomnetworks.net) is a Contact Center multilingual, with main office in the Dominican Republic located in Santiago but offering its services internationally.
- Call center agent to collect signatures and authorizations for inpatient releases and hospice center coverage from insurances/Data Entry agent to filter PDF scanned documents to correct dates, signatures, names and clear any inconsistencies in documents.
- Was offered to be a Team lead/Supervisor for a new team.
- Telecom Networks (www.telecomnetworks.net) is a Contact Center multilingual, with main office in the Dominican Republic located in Santiago but offering its services internationally.
Bilingual Interpreter
Language Services Associates (LSA)
01.2016 - 12.2020
- Company Overview: Spanish,English Interpretation services for the United States, United Kingdom and Puerto Rico.
- Delivering interpretation services for many areas of service throughout medical and automobile insurance, emergencies and customer care calls (Medicare, Medicaid, FEMA)
- Spanish,English Interpretation services for the United States, United Kingdom and Puerto Rico.
National Tuberculosis Program Supervisor
Department of National Public health (MSP) (SESPAS)
02.2013 - 01.2014
- Report generator and data entry of tuberculosis patient profiles through scheduled visits to different hospitals nationwide, provider of health-related materials and maintenance of computer equipment.
Technical Support level 2
Stream Global Services
06.2010 - 11.2011
- Provide advanced technical support to customers throughout the United States through various accounts for companies within Stream's outsourcing business, some of which include, SIRIUS satellite radio, RoadRunner networks for Time Warner Cable, Dish Network satellite cable provider.
Production Department Assistant
Herrera Perez
06.2002 - 05.2005
- Quality control, dispatcher of bulk assembled equipment Assembler and repairer Benchmarking. Inventory assistant.
Education
Student for computer science -
01.1997
Courses:
- Personalized internet training. Compurent(Windows 95) 1995
- Assembly and quality control for desktop computers, Tecnoimport 1997.
- DIsh Network - Technical Support Professional - Tier II
(Satellite dish theory and troubleshooting)
High School Diploma - mention in physics and mathematics
06.1994
volunteer at the Secretary of State for Agriculture in seed cultivation, maintenance and production.
Skills
- Determination
- Task ownership
- Consistent punctuality
- Effective organization
- Resilience
- Affability
- Professional courtesy
Certification
- Technology support technician DISH Network, 06/2010 - 11/2011, Satellite signal broadcasting technology for television services in the United States, Telephone support tier 2 throughout North America.
- High School Diploma, 01/1990 - 06/1994, Student mention in physics and mathematics, volunteer at the Secretary of State for Agriculture in seed cultivation, maintenance and production.
Languages
Spanish
English
Hobbies and Interests
- Graphic Design
- Visual Arts
- Computer science
- Computer Electronics and Hardware technologies
Personal Id
001-1283045-0
Timeline
Call center agent/Data entry agent - Telecom Networks Contact Center
01.2022 - 10.2024
Bilingual Interpreter - Language Services Associates (LSA)
01.2016 - 12.2020
National Tuberculosis Program Supervisor - Department of National Public health (MSP) (SESPAS)
02.2013 - 01.2014
Technical Support level 2 - Stream Global Services
06.2010 - 11.2011
Production Department Assistant - Herrera Perez
06.2002 - 05.2005
- High School Diploma, mention in physics and mathematics
Universidad Autónoma De Santo Domingo - Student for computer science,
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