Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
Timeline
Generic

Heyser Poche

Santo Domingo

Summary

Software developer with 3+ years of professional experience and 8+ years of dedicated learning. Combines logical reasoning and creativity to address complex challenges. Highly organized and proactive, with a commitment to continuous learning and knowledge sharing. Excels in dynamic environments, delivering practical solutions and high-quality results across projects.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Automation Engineer | Medical Billing

Ruby DR
Santo Domingo
05.2021 - Current

Managed billing operations and developed automation tools for a U.S. medical billing company, using JavaScript, SQL, Node.js, React.js, and Postman. Also served as QA Analyst and Team Leader, applying leadership and team management strategies to improve quality and efficiency.

Customer Service Representative

Teleperformance
Santo Domingo
11.2020 - 03.2021

Customer Service Representative | UnitedHealthcare (Remote – Pandemic Period)
Provided support to Medicare members by delivering accurate information, resolving inquiries, and managing insurance policies. Ensured clear communication of plan details, benefits, and procedures, offering personalized solutions to enhance customer satisfaction and policy understanding.

Project Developer

Ministerio De Industria y Comercio (MICM)
Santo Domingo
04.2020 - 10.2020

Delivered end-to-end software solutions for entrepreneurs under the MICM program — from lightweight landing pages to scalable, feature-rich web and desktop applications — all tailored to specific business needs and optimized for performance, using technologies such as Java, PHP, JavaScript, HTML, CSS, C#, React.js, Node.js, SQL, and Git.

Education

Bachelor of Science - Software Development

Technological Institute of The Americas (ITLA)
La Caleta
06-2018

High School Diploma -

Colegio Cristiano Berea (CCB)
Santo Domingo
08-2016

Bachelor of Science - Software Engineering

APEC University
Santo Domingo

Skills

  • HTML / CSS
  • JavaScript
  • Java
  • C#
  • SQL database management
  • Nodejs
  • Reactjs
  • PHP
  • Git
  • API integration
  • Business Intelligence (BI)
  • Automation tools
  • Software testing
  • Quality assurance
  • Project management
  • Team leadership
  • Problem solving
  • Customer service
  • Data analysis
  • Software development lifecycle
  • Communication

Certification

  • Udemy: Javascript Development
  • Udemy: React Development

Languages

Spanish
First Language
English
Proficient (C2)
C2

Timeline

Automation Engineer | Medical Billing

Ruby DR
05.2021 - Current

Customer Service Representative

Teleperformance
11.2020 - 03.2021

Project Developer

Ministerio De Industria y Comercio (MICM)
04.2020 - 10.2020

Bachelor of Science - Software Development

Technological Institute of The Americas (ITLA)

High School Diploma -

Colegio Cristiano Berea (CCB)

Bachelor of Science - Software Engineering

APEC University

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