HENRY SAMIEL PARROTT RODRIGUEZ
Santo Domingo Este
Summary
Dedicated professional with a strong understanding of the vital role of teamwork and effective communication in fostering a safe and efficient work environment. Prioritizes clear and concise interactions to ensure seamless and timely operations. Emphasizes the importance of communication to contribute to safe and punctual departures, enhancing overall productivity and success.
Overview
12
12
years of professional experience
Work History
Safety Mangement System Coordinator
Arajet S.A.
01.2025 - Current
- Identify actual and potential safety hazards and assess the associated risks of the company.
- Develop and implement remedial action necessary to maintain an acceptable level of safety and establish continuous monitoring and regular assessment of the appropriateness and effectiveness of safety management activities.
Quality Assurance Auditor
Arajet S.A.
01.2023 - 01.2025
Responsible for maintaining and increasing the continuous improvements or contributions of the Health, Quality and Safety Management System, follow-up of inspections or audits of the operational processes executed day by day by the personnel dedicated to daily operations.
Jetblue Airways Account Manager
Samsic Handling Dominicana
03.2018 - 01.2023
- Responsible for enforcing and maintaining strict compliance with the Safety & Security measures, and regulatory requirements established by aviation authority. Work closely with relevant staff, and security personnel to implement and improve safety & security procedures.
- Ensure exceptional customer service. Responsible for creating and implementing initiatives to enhance the passenger experience at the airport. This includes providing training to staff on customer service standards & Ground Handling Operations, addressing customer complaints, and identifying opportunities to improve service.
- Responsible to promote positive relationships with various stakeholders, including the airline, supervised staff within the company, concessionaires, and the regulatory authorities of the Dominican Republic.
- Responsible for leading and managing a diverse team of airport staff, including supervisors and staff assigned to the Ramp Operations, Reduced Mobility Services, to ensure they are properly trained, motivated and equipped to carry out their responsibilities efficiently, as well as planning and resources.
- Prioritize safety in operations, in the event of any eventuality.
Internal Safety Auditor & Operations Q.A.
Samsic Handling Dominicana
10.2018 - 01.2023
Responsible for maintaining and increasing the continuous improvements or contributions of the Health, Quality and Safety Management System, follow-up of inspections or audits of the operational processes executed day by day by the personnel dedicated to daily operations.
Passenger Services Supervisor
Air Transat
02.2016 - 02.2020
Passenger Services Supervisor
Swissport Dominicana
12.2016 - 10.2018
Flight Services Capture FSC
Swissport Dominicana
11.2014 - 10.2018
Training Instructor
Swissport Dominicana
07.2014 - 10.2018
Health & Safety Officer/ Quality Coordinator
Swissport Dominicana
06.2014 - 10.2018
Lost & Found Services (Lost & Found L&F)
Swissport Dominicana
03.2013 - 06.2014
Customer services Internship
Swissport Dominicana
12.2012 - 03.2013
Education
High School -
Morayca Center Studies
English -
Dominico Americano English School
Air Traffic and Passenger Handling -
Dominican Airlines School
Basic SMS, Risk Management - SMS Auditor
Academia Superior De Ciencias Aeronáuticas
Santo Domingo, Republica DominicanaSkills
- Baggage World Tracer System WM
- Baggage World Tracer System GUI Interface
- Gol Vrg - Newskies
- Sky Speed
- Navitare Skyport
- GoNow
- SDQ - Airport Local Dc's Damarel
- Air France - Altea DCS
- Air Transat - Altea DCS
- Swissport - Safety Management System
- Swissport - Internal Audit Program
- Swissport - Active Supervision
- Swissport Leads Training
- Arajet SA - RadixxGo
- Baggage World Tracer System
Languages
SPANISH
ENGLISH
Other Courses And Accreditation
- ICICA - IATA - DG Regulations Train the Trainer
- INFOTEP - Effective and assertive Communication
- INFOTEP - Fire Prevention, Health & Safety. ISO14001
- INFOTEP - Lean manufacturing
- ASCA - SMS, Safety & Risk Management, - SMS Auditor
- Boeing - Maintenance Event Decision Aid Investigator
- Boeing - Line Operations Safety Assessment
- Arajet S.A - Maintenance Control Manual
- Arajet S.A - SMS & Emergency Response Plan
- Arajet S.A. - Air Operator Standard Security Program
- Arajet S.A. - Train the Trainer Awareness
- Terpel - Aviation Fueling Handling
- LANGA - Oxygen Car Handling
- IALTA - Aircraft Lease Training
Labor Recognition
- Employee of the year, 2014, Swissport
- Labor and development Award, 2019, Samsic Handling Dominicana
Labor References
- Rosemberg Valencia, Quality Director, Arajet S.A., +57 3157703321, rosemberg.valencia@arajet.com
- Katya Canales, Regional Manager LATAM, Aeromexico, +1-829 548-8548, kcanales@aeromexico.com
- William Sambois Gonzalez, Operations Manager, Cariports, +1-829 755-1333, sambois@cariports.com.do
- Maria Pena Secim, Training & Standards Ground Ops Coordinator, Arajet S.A., +1-829-436-4989, Maria.pena@arajet.com
- Jiubert Jimenez, Internal Auditor, Samsic Handling Dominicana, +1 829 755 1711, Jiubert.jimenez@samsic-hd.com
- Jaffir Pou, Security Director, Samsic Handling Dominicana, +1-829-755-5968, Jaffir.Pou@Samsic-hd.com
- Juan Santana, Station Manager, Acciona Airport Services, +1-829-797-3100, jcsantanaz@acciona.com
Personal Information
- ID Number: 402 2211336 3
- Date of Birth: 06/08/92
- Driving License: Cat 02
- Marital Status: Married
- Valid Dominican Republic Passport
- Valid US Visa.
- Valid Canadian Visa.
Additional Information
Experience in the Ground Handling Operations for differente type of Aircrafts, such as:
- The boeing Company (B737 NG, B737-8/9, B757, B767, B787, B747)
- Embraer (E190, E175, 120)
- AirBus (A320 Family, A330-332/333/)
Airlines Supported during Passenger Services & Ground Handling Operations:
- Dae
- Cubana
- Gol.
- Delta Airlines.
- Jetblue Airways.
- United Airlines.
- Avianca.
- Arajet S.A.
- Intercaribbean Airways.
- Frontier Airlines.
- UPS.
- Cargo Jet.
- Air Transat.
- TUI Airlines Belgium.
- Others.
Timeline
Safety Mangement System Coordinator
Arajet S.A.
01.2025 - Current
Quality Assurance Auditor
Arajet S.A.
01.2023 - 01.2025
Internal Safety Auditor & Operations Q.A.
Samsic Handling Dominicana
10.2018 - 01.2023
Jetblue Airways Account Manager
Samsic Handling Dominicana
03.2018 - 01.2023
Passenger Services Supervisor
Swissport Dominicana
12.2016 - 10.2018
Passenger Services Supervisor
Air Transat
02.2016 - 02.2020
Flight Services Capture FSC
Swissport Dominicana
11.2014 - 10.2018
Training Instructor
Swissport Dominicana
07.2014 - 10.2018
Health & Safety Officer/ Quality Coordinator
Swissport Dominicana
06.2014 - 10.2018
Lost & Found Services (Lost & Found L&F)
Swissport Dominicana
03.2013 - 06.2014
Customer services Internship
Swissport Dominicana
12.2012 - 03.2013
English -
Dominico Americano English School
Air Traffic and Passenger Handling -
Dominican Airlines School
High School -
Morayca Center Studies
Basic SMS, Risk Management - SMS Auditor
Academia Superior De Ciencias Aeronáuticas
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