Heidy Molina
Santo Domingo,Dominican Republic
Summary
Creative English Language Instructor who inspires love of learning and exploring language in students at all levels. Career history of positive rapport with students, parents, and fellow faculty members. Well-read with more than two years of experience. Successful in teaching groups of up to 20 students and creating comprehensive understanding of oral and written language. Adept at maintaining relationships with students while monitoring progress. I have participated in professional, academic, and engaging courses regarding Education and Modern Languages.
I feel passionate about helping and supporting others throughout their learning and academic journey, assuring high-quality results. As an instructor, I like creating an environment in which students develop high-order thinking skills. I encourage modern teaching approaches and strategies for language learners.
Overview
3
3
years of professional experience
Work History
English Language Instructor
Instituto Cultural Dominico Americano
Santo Domingo, Dominican Republic
2023.03 - Current
- Developed and implemented English language curriculum for adults.
- Assessed student progress using standardized tests and other evaluation tools.
- Created lesson plans that incorporated both grammar and conversational skills.
- Utilized a variety of teaching methods, including lectures, role-playing, audio-visual materials, and hands-on activities.
- Monitored student performance on assignments and provided feedback as needed.
- Employed different strategies to help ESL learners improve pronunciation and accent reduction skills.
- Maintained accurate records of attendance, grades, evaluations, assessment results.
- Evaluated student progress, recorded scores and revised plans for reteaching of subject matter where necessary to accomplish learning.
- Used varied instructional resources and tools to strengthen English language skills.
International Sales Assistant
Caritex SRL
Santo Domingo, Dominican Republic
2022.08 - 2024.01
- Developed and maintained relationships with international clients.
- Created and implemented strategies to increase sales in international markets.
- Maintained records of all international orders and shipments using a database system.
- Researched potential new markets for company's products abroad.
- Developed proposals, slides, analysis and oral presentations.
English as a Second Language Teacher
Academia de Lenguas
Santo Domingo, Dominican Republic
2021.11 - 2022.07
- Developed and implemented lesson plans for English language learners, focusing on grammar, pronunciation, reading comprehension, writing and conversation.
- Provided individualized instruction to help students develop their conversational and academic English skills.
- Encouraged students to practice speaking in English by creating a positive classroom environment with interactive activities.
- Created personalized study plans for each student based on their individual needs and levels of proficiency.
- Engaged in small group discussions with students to increase confidence in using the English language.
- Maintained accurate records of student attendance, grades and progress reports.
- Evaluated textbooks, workbooks or other materials used in class lessons.
- Improved student grammar and conversational skills through role play assignments.
- Created opportunities for adult students to actively engage with one another in small and large group interactive learning sessions.
- Briefed students with written presentations and explanations to raise awareness of cultural aspects.
- Developed lesson plans to teach course materials according to schedule.
Customer Service Representative
ERC BPO
Santo Domingo, Dominican Republic
2021.02 - 2024.06
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
Education
Bachelor of Arts - Modern Languages
Universidad Autonoma De Santo Domingo
Santo Domingo, Dominican Republic 2023-11
Some College (No Degree) - Emotional Intelligence
Politecnico De Sudamerica
Colombia, SudamericaSome College (No Degree) - Undergraduate Studies
Mississippi Valley State University
MississippiSome College (No Degree) - Online Professional And Academic English Course
GLOBAL Undergraduate Exchange Program
Skills
- Teaching Strategies
- Self-Motivation
- Creativity
- Confidence
- Decision making
- Energetic
- Organizational skills
- Adaptability and Flexibility
- Patience
- Individual Tutoring
- Course Evaluation
- Student Advising
- Community Outreach
- Project-Based Learning
Accomplishments
- I was awarded a certificate as "the teacher of the month" for my teaching and classroom leadership.
Timeline
English Language Instructor
Instituto Cultural Dominico Americano
2023.03 - Current
International Sales Assistant
Caritex SRL
2022.08 - 2024.01
English as a Second Language Teacher
Academia de Lenguas
2021.11 - 2022.07
Customer Service Representative
ERC BPO
2021.02 - 2024.06
Bachelor of Arts - Modern Languages
Universidad Autonoma De Santo Domingo
Some College (No Degree) - Emotional Intelligence
Politecnico De Sudamerica
Some College (No Degree) - Undergraduate Studies
Mississippi Valley State University
Some College (No Degree) - Online Professional And Academic English Course
GLOBAL Undergraduate Exchange Program
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