Summary
Overview
Work History
Education
Skills
I study Sofware development and my skillset on it will be a plus to any remote job opportunity
Timeline
Generic
Hansel Tejada

Hansel Tejada

Santo Domingo

Summary

Insightful freelancer with experience specializing in aligning global company assets into cohesive units. Practiced at organizing human and technological resources across multiple sites to streamline operations, shorten turnaround times and reduce technical support hiccups. Dedicated to working across enterprise levels to define operational goals and enhance revenue while raising employee morale.

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.

Overview

4
4
years of professional experience

Work History

Technical Support Advisor

Optimum
04.2023 - Current
  • Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.
  • Led training efforts to empower personnel to resolve technical issues without submitting support tickets, reducing service calls by [Number]%.
  • Streamlined support ticket handling process for faster response times and higher customer satisfaction levels.
  • Maintained confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protection.
  • Improved overall user experience by providing personalized assistance based on individual client needs.
  • Reviewed technical guidelines to verify compliance with information security standards and best practices.

Healthcare Customer Service Representative

SDMI
06.2022 - 01.2023
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
  • Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.

Customer Service Representative

Cricket Wireless
02.2021 - 12.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Restaurant Server

Jhonny Rockets
05.2021 - 09.2021
  • Cultivated warm relationships with regular customers.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.

Accountant

Lic. Juan Tejada Office
03.2020 - 05.2021
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Gathered financial information, prepared documents, and closed books.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
  • Used advanced software to prepare documents, reports, and presentations.

Education

High School Diploma -

Colegio Maximo Gomez
07.2017

Technical Degree -

Infotep
Accounting
05.2016

Skills

  • System Administration
  • Technical Training Leadership
  • Remote Support
  • Customer Service
  • Product Troubleshooting
  • Technical Troubleshooting
  • Customer service expert
  • Windows 10
  • Account Management
  • Software Installation
  • Microsoft Office Specialist (MOS) Expert
  • Attention to Detail

I study Sofware development and my skillset on it will be a plus to any remote job opportunity

Access 

Analysis 

Back up 

Application

Programming 


Timeline

Technical Support Advisor

Optimum
04.2023 - Current

Healthcare Customer Service Representative

SDMI
06.2022 - 01.2023

Restaurant Server

Jhonny Rockets
05.2021 - 09.2021

Customer Service Representative

Cricket Wireless
02.2021 - 12.2022

Accountant

Lic. Juan Tejada Office
03.2020 - 05.2021

High School Diploma -

Colegio Maximo Gomez

Technical Degree -

Infotep

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Hansel Tejada