Haiden Norman
Heath Springs,SC
Summary
Hello my name is Haiden Norman, I am nineteen and have been working since I was fourteen. I am hard working, reliable and very professional. Im a dedicated front desk receptionist skilled in customer service, problem-solving, and multitasking. Committed to delivering exceptional experiences and maintaining professionalism in a fast-paced environment.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Coach Realtors
Hewlett, US
05.2021 - 10.2025
- Ensured that all safety protocols were followed according to established guidelines.
- Updated company databases and visitor logs with daily data and incident information.
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors.
- Handled multi-line phone system and promptly transferred calls.
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Prepared outgoing mail and courier deliveries and sorted and distributed incoming mail.
- Demonstrated excellent customer service skills by responding to inquiries and resolving complaints promptly and courteously.
- Scheduled appointments for clients using office calendar system and provided updates on changes or cancellations when needed.
- Handled incoming and outgoing mail with timely attention.
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
- Maintained tidy, presentable reception area with necessary stationary and materials.
Cabana Staff
Silver Point Beach Club
Atlantic Beach, US
06.2022 - 09.2025
- Helped members carry items to and from their vehicle.
- Spoke with members in a professional and respectful manner.
- Checked on members every half hour.
- Discarded of Trash.
- Set up and closed cabanas.
- Completed tasks such as ice runs, beach set ups and sweeping.
- Handled any complaints members had in a timely manner.
- Assisted members with cabana setup and provided ongoing support throughout their visit.
- Maintained cleanliness of beach areas, ensuring a safe and welcoming environment for members.
Education
HIGH SCHOOL DIPLOMA -
Hewlett High School
Hewlett, New YorkSkills
- Customer Service
- Problem-solving skills
- Telephone Etiquette
- Verbal and written communication
- Listening Skills
- Scheduling
- Time Management
- Oral and writing communication
- Hospitality services
- Front Office Management
- Issue handling
- Work Prioritization
- Conflict Management
- Call forwarding
- Call Routing
- Multitasking
- Attention to Detail
- Professionalism
- Excellent Communication
- Punctual and Reliable
- Appointment scheduling
- Customer relationship management
References
References available upon request
Timeline
Cabana Staff
Silver Point Beach Club
06.2022 - 09.2025
Front Desk Receptionist
Coach Realtors
05.2021 - 10.2025
HIGH SCHOOL DIPLOMA -
Hewlett High School