Gustavo Peña Pichardo
Santo Domingo,Dominicano
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Materiales y Diseños Pichardo de Mota
02.2020 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
Customer Service Representative
Glowtouch DR
Santo Domingo, DN
08.2023 - 01.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Customer Service Representative
Teleperformance DR
Santo Domingo, DN
03.2022 - 12.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
High School Diploma -
Colegio Victor Garrido
Santo Domingo DN07-2018
MBA -
UNAPEC (universidad Apec)
Skills
- Customer Needs Assessment
- Upselling
- Contract Preparation
- Client Account Management
- Product Sales
- Business Development
- Sales Development
- Payment Processing
- Customer Service
- Policy and Procedure Adherence
- Problem-Solving
Cedula
402-3053363-6
Street
Av. Independencia, Km 12, calle Luis Rojas Alou 31 A
Personal Information
- Place of Birth: Santo Domingo
- Date of Birth: 06/22/01
- Nationality: Dominicano
- Marital Status: Soltero
References
- Bladimir Rosas, (829) 764-3554
- Jhean Carlos De Mota, (829) 548-4461
Certification
- Management
- Leadership capacitation
- Sales Developer
Languages
Spanish
First Language
English
Advanced (C1)
C1
Italian
Intermediate (B1)
B1
Timeline
Customer Service Representative
Glowtouch DR
08.2023 - 01.2024
Customer Service Representative
Teleperformance DR
03.2022 - 12.2022
Sales Associate
Materiales y Diseños Pichardo de Mota
02.2020 - Current
High School Diploma -
Colegio Victor Garrido
MBA -
UNAPEC (universidad Apec)
- Management
- Leadership capacitation
- Sales Developer
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