Godson Ernst Pierre-Louis
Santiago De Los Caballeros
Summary
Knowledgeable customer service management professional successful at improving team productivity, reducing escalated calls and increasing customer satisfaction scores.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Technician
United Nearshore Operations
04.2024 - 08.2024
- Streamlined troubleshooting processes for increased efficiency and reduced service times.
- Participated in ongoing training opportunities to stay current on industry trends and emerging technologies relevant to the Customer Service Technician role.
- Troubleshoot and determine BROTHER printer issues and resolve them in a timely manner whether it's software or hardware related.
- Acted as a liaison between customers and other departments within the organization to ensure effective resolution of complex issues.
Customer Service Representative
Watzon
05.2022 - 04.2024
- Maximised customer satisfaction by resolving service issues promptly.
- Processed and issued product orders and service upgrades for customers.
- Addressed customer service enquires quickly and accurately.
- Followed scripts and processes to uphold brand standards.
Private English Tutor
Homeschool
06.2023 - 08.2023
- Developed constructive feedback on homework to drive attainment.
- Planned lessons with dynamic discussions and exercises to promote engagement.
- Updated learning resources to achieve curriculum goals.
- Researched current trends in English content and instructional methods appropriate to teaching English to different learning styles.
- Established safe learning environment to make students feel comfortable, secure and confident.
- Equipped students with smart revision techniques to improve exam pass rate.
Private French Tutor
Homeschool
03.2020 - 10.2020
- Managed grading and providing feedback to students on verbal and written French examinations.
- Motivated students to complete homework tasks through fun and engaging activities.
- Listened to student concerns and issues, providing helpful solutions.
- Managed virtual classes through Zoom during Covid-19 pandemic.
- Perfectly pronounced French words to students while explaining word meanings to obtain an extensive understanding of translations.
- Watched French films in classes to inspire student interest in culture and language.
Education
English as Foreign Language (E.F.L) - English
New american Institute
2022
High school Diploma - High school
College Beraca
2019
Skills
- Salesforce
- Microsoft tools
- Customer Service Expert
- Remote Teamwork
- Written and Verbal Communication Skills
- Live Chat Support
- Active Listening
- Problem-Solving
- Salesforce CRM
- Call Centre Experience
- Customer Needs Analysis
Certification
- English Language certified
- Level C2
Languages
Haitian Creole, French
Native language
English
Proficient
C2
Spanish
Elementary
A2
Timeline
Customer Service Technician
United Nearshore Operations
04.2024 - 08.2024
Private English Tutor
Homeschool
06.2023 - 08.2023
Customer Service Representative
Watzon
05.2022 - 04.2024
Private French Tutor
Homeschool
03.2020 - 10.2020
English as Foreign Language (E.F.L) - English
New american Institute
High school Diploma - High school
College Beraca
- English Language certified
- Level C2
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