Godson Ernst Pierre-Louis
Santiago De Los Caballeros
Summary
Adept at client relationship building and debt settlement, I consistently exceeded collection goals at Watzon Agency, leveraging banking knowledge and problem-solving abilities. Skilled in both inbound and outbound calls, I spearheaded lead generation efforts at Made Omni Inc., enhancing sales opportunities through effective appointment scheduling and communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Generator & Appointment Setter
Made Omni Inc.
08.2024 - Current
- Called potential customers from marketing lists and referral programs to engage and discuss personal needs.
- Delivered consistent results by setting achievable goals and working diligently towards achieving them each month.
- Stayed up-to-date on best practices in lead generation strategies by participating in industry forums and engaging with thought leaders, continuously improving personal performance.
- Set up appointments with interested customers according to schedule availability.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Made average of 100 outbound and inbound calls per day.
- Initiated follow-up contacts and negotiated effective payment plans with customers to reduce outstanding debt balances and improve financial outcomes.
- Organized weekly meetings with the sales team to discuss progress, share insights, and update strategies accordingly for maximum efficiency in lead generation efforts.
Customer Service Technician
United Nearshore Operations
05.2023 - 08.2024
- Streamlined troubleshooting processes for increased efficiency and reduced service times.
- Participated in ongoing training opportunities to stay current on industry trends and emerging technologies relevant to the Customer Service Technician role.
- Troubleshoot and determine BROTHER printer issues and resolve them in a timely manner whether it's software or hardware related.
- Acted as a liaison between customers and other departments within the organization to ensure effective resolution of complex issues.
Payment Collector
Watzon Agency
09.2019 - 04.2023
- Exceeded personal collection goals consistently while upholding ethical standards and maintaining positive relationships with clients.
- Efficiently managed a high volume of outbound calls daily, prioritizing tasks and staying focused under pressure.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Reduced delinquent account rates by negotiating reasonable payment arrangements with financially struggling customers.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
Private English/Private French Tutor
Homeschool
03.2020 - 08.2021
- Provided homework assistance using specific curriculum and materials.
- Managed virtual classes through Zoom during Covid-19 pandemic.
- Motivated students with accurate feedback and positive reinforcement.
Education
English as Foreign Language (E.F.L) - English
New american Institute
2022
High school Diploma - High school
College Beraca
2019
Skills
- Banking knowledge
- Goal-Oriented
- Debt Settlement
- Client Relationship Building
- Written and Verbal Communication Skills
- Remote Teamwork
- Payment Processing
- Problem-solving abilities
- Appointment Scheduling
- Inbound and outbound calls
Certification
- English Language certified
- Level C2
Languages
Haitian Creole, French
Native language
English
Proficient
C2
Spanish
Elementary
A2
Sci-Fi movies, american politics and singing.
A dedicated sci-fi enthusiast, I enjoy exploring imaginative worlds and futuristic themes through film, which fuels my creativity and curiosity. American politics also captivate me, as I stay engaged with current events and policy developments. Additionally, singing is my creative outlet, where I enjoy honing my voice and performing for friends and family.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lead Generator & Appointment Setter
Made Omni Inc.
08.2024 - Current
Customer Service Technician
United Nearshore Operations
05.2023 - 08.2024
Private English/Private French Tutor
Homeschool
03.2020 - 08.2021
Payment Collector
Watzon Agency
09.2019 - 04.2023
High school Diploma - High school
College Beraca
English as Foreign Language (E.F.L) - English
New american Institute
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