Godson Ernst Pierre-Louis
Santiago De Los Caballeros
Summary
Adept at client relationship building and debt settlement, I consistently exceeded collection goals at Watzon Agency, leveraging banking knowledge and problem-solving abilities. Skilled in both inbound and outbound calls, I spearheaded lead generation efforts at Made Omni Inc., enhancing sales opportunities through effective appointment scheduling and communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Generator & Appointment Setter
Made Omni Inc.
Santiago (Remote)
08.2024 - Current
- Called potential customers from marketing lists and referral programs to engage and discuss personal needs.
- Delivered consistent results by setting achievable goals and working diligently towards achieving them each month.
- Stayed up-to-date on best practices in lead generation strategies by participating in industry forums and engaging with thought leaders, continuously improving personal performance.
- Set up appointments with interested customers according to schedule availability.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Made average of 100 outbound and inbound calls per day.
- Initiated follow-up contacts and negotiated effective payment plans with customers to reduce outstanding debt balances and improve financial outcomes.
- Organized weekly meetings with the sales team to discuss progress, share insights, and update strategies accordingly for maximum efficiency in lead generation efforts.
Customer Service Technician
United Nearshore Operations
Santiago De Los Caballeros, Dominican Republic
05.2023 - 08.2024
- Streamlined troubleshooting processes for increased efficiency and reduced service times.
- Participated in ongoing training opportunities to stay current on industry trends and emerging technologies relevant to the Customer Service Technician role.
- Troubleshoot and determine BROTHER printer issues and resolve them in a timely manner whether it's software or hardware related.
- Acted as a liaison between customers and other departments within the organization to ensure effective resolution of complex issues.
Payment Collector
Watzon Agency
Remote
09.2019 - 04.2023
- Exceeded personal collection goals consistently while upholding ethical standards and maintaining positive relationships with clients.
- Efficiently managed a high volume of outbound calls daily, prioritizing tasks and staying focused under pressure.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Reduced delinquent account rates by negotiating reasonable payment arrangements with financially struggling customers.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
Private English/Private French Tutor
Homeschool
Remote
03.2020 - 08.2021
- Provided homework assistance using specific curriculum and materials.
- Managed virtual classes through Zoom during Covid-19 pandemic.
- Motivated students with accurate feedback and positive reinforcement.
Education
English as Foreign Language (E.F.L) - English
New american Institute
2022
High school Diploma - High school
College Beraca
2019
Skills
- Banking knowledge
- Goal-Oriented
- Debt Settlement
- Client Relationship Building
- Written and Verbal Communication Skills
- Remote Teamwork
- Payment Processing
- Problem-solving abilities
- Appointment Scheduling
- Inbound and outbound calls
Certification
- English Language certified
- Level C2
Languages
Haitian Creole, French
Native language
English
Proficient
C2
Spanish
Elementary
A2
Sci-Fi movies, american politics and singing.
A dedicated sci-fi enthusiast, I enjoy exploring imaginative worlds and futuristic themes through film, which fuels my creativity and curiosity. American politics also captivate me, as I stay engaged with current events and policy developments. Additionally, singing is my creative outlet, where I enjoy honing my voice and performing for friends and family.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lead Generator & Appointment Setter
Made Omni Inc.
08.2024 - Current
Customer Service Technician
United Nearshore Operations
05.2023 - 08.2024
Private English/Private French Tutor
Homeschool
03.2020 - 08.2021
Payment Collector
Watzon Agency
09.2019 - 04.2023
High school Diploma - High school
College Beraca
English as Foreign Language (E.F.L) - English
New american Institute