Gloria Peralta Guerrero
Santo Domingo ,32
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
7
7
years of professional experience
12
12
years of post-secondary education
1
1
Certification
Work History
Supervisor of Operations
Data Vimenca
Santo Domingo
05.2019 - 08.2021
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Reviewed operations reports to understand numbers and trends.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Advanced productivity KPIs to achieve key business goals and objectives.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
Customer Service Representative Agent
Data Vimenca
Santo Domingo
07.2017 - 04.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Updated account information to maintain customer records.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided primary customer support to internal and external customers.
Collections Agent
Cedar Creek International
Santo Domingo
04.2016 - 06.2017
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Investigated accounts with balance errors using accounting software.
- Negotiated to collect balance in full.
Secretary to the General Manager
Moore Stephens Accounting Firm
Santo Domingo
01.2016 - 03.2016
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Transcribed phone messages and relayed to appropriate personnel.
- Documented and distributed meeting notes to identify, analyze and improve workflows.
- Orchestrated successful conferences and associated travel for speakers and attendees.
Customer Service Representative
Data Vimenca
11.2014 - 01.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Administration And Financial -
Colegio Instituto Olimpo
Santo Domingo 02.2010 - 11.2014
International Business Economics -
Unapec
Santo Domingo 01.2015 - Current
Skills
Work flow planning
Accomplishments
- Resolved product issue through consumer testing.
Certification
Work station of contact center trained by Infotep
Timeline
Work station of contact center trained by Infotep
11-2021
Supervisor of Operations
Data Vimenca
05.2019 - 08.2021
Customer Service Representative Agent
Data Vimenca
07.2017 - 04.2019
Collections Agent
Cedar Creek International
04.2016 - 06.2017
Secretary to the General Manager
Moore Stephens Accounting Firm
01.2016 - 03.2016
International Business Economics -
Unapec
01.2015 - Current
Customer Service Representative
Data Vimenca
11.2014 - 01.2016
Administration And Financial -
Colegio Instituto Olimpo
02.2010 - 11.2014
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